Customer Service Executive
3000 - 6000 SGDFull-time
Makino Asia Pte Ltd
Job Description:
- Coordinate and process administrative activities for customer service parts ordering.
- Supporting MA group internal, ASEAN, US, EU, and Global market needs.
- Liaise with vendors and MA SCM on parts ordering and fulfilment.
- Liaise with internal customer engineers on part numbers, drawings, and technical requirements.
Responsibilities:
- To achieve SPC part sales goals in order to fulfil business needs and support company growth.
- Familiar with the roles and responsibilities of customer service coordinator roles for order desk.
- Adhere strictly to job process defined by Makino's QEHS policy to achieve to Makino quality standards.
- Enhancement of spare parts from quotation to ordering and shipment in terms of price, response and lead time.
- Assist in spare parts pricing management and to provide weekly / monthly quotation, purchasing, sales and shipment report.
- Perform accurate update of parts in / out of system and to ensure safety stock availability.
- Filing and documentation of all spare parts sales related in terms of ISO management.
- Co-ordinating with Finance in terms of payment, shipment and PGI related.
- Share knowledge with relevant people to help create a knowledge bank and learning organization.
- Mentoring and guide junior service coordinators.
Requirements:
- Diploma / Degree in Business Admin, Supply Chain Management or equivalent
- Minimum 3 years of working experience with data entry, order processing related skills.
- Proficient in computer literate and administrative skills.
- Familiar working experience with Freight Forwarding Procedure and concept.
- Fast learner and agile, able to adapt to dynamic work environment.
- Able to work independently and self-motivated.
- SAP system knowledge will be considered for top priority.
- Able to understand technical drawing and specification will be added advantage
- Able to work in a fast paced and challenging environment.
- Fluent in English and knowledge of Chinese will be an added advantage.
- Good and effective communication skills.
Vacancy posted 2 days ago
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