Customer Service Advisor (Commercial Vehicle Operations)
2400 - 3600 SGDFull-time
Goldbell Leasing
Job Description
- Represent the Company in a professional manner as a front line employee
- Identifying and responding to customers’ needs by providing accurate information and advice
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
- Coordination with internal and external stakeholders like customers, contactors, workshop & etc
- Prepare quotation and raise Work Orders accordingly
- Raise job orders to workshops & contractors
- Liaise with controllers & contractors on service/repair quality and price of work
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
- Update the service/repair schedule and vehicle collection with customers
- To perform basic investigation into customers’ complains and rectify the problems by coming up with recommendation within guidelines
- Escalate more pressing issues to Supervisors.
- Perform ad hoc duties as assigned by Supervisors
Requirements
- GCE 'O' Levels or equivalent qualifications
- Able to work under pressure, multi-task, prioritize and manage time effectively
- Meticulous and has a good work ethic
- Relevant customer service / administrative / support function experience (preferably automotive industry)
- MS Office Skills
- Familiar with CRM system advantageous (Maximo)
- Attentive, adaptable and responsible with good communication skills
Vacancy posted more than 2 months ago
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