Associate, Funds Operations
Clearstream
Singapore
Your career at Deutsche Börse Group
Division/section
Post Trading, Clearstream Fund Services, Customer Operations Singapore
Field of activity
Clearstream's investment funds services enable banks and other investment fund distributors to move towards standardization, automation and straight-through processing of investment fund orders. Being part of the Global Funds Operations Team, you will be responsible for Hedge Funds trades and transfers from beginning to end, carrying out the Front office, Middle office and Settlement functions, customer queries, client account set up and maintenance and mandatory corporate actions and share events.
Tasks/responsibilitiesOperational activities
Process Trade & Transfer orders from customers
Perform document completion for trades & transfers along with verification
Process incoming trades related cash and incoming transfer requestsTrace pending transactions and settle transactions on receipt of contract note
Process corporate action shares and cash events promptly and accurately
Be risk aware and take all steps necessary to minimise errors including fully complying with existing procedures and staying aware of procedure change
Assist in documenting team procedures and in project works, when required
Customer Service
Investigate, monitor, record and resolve simple queries/issues raised by the client via phone calls and emails
Provide the highest standard of service in all dealings with the client
Undertake reviews of client’s activity, utilisation of products to suggest changes/improvements and identify development and training requirements
Qualifications/required skills
- Years of Experience: 1 to 3 years
- Education Qualifications: Diploma, university degree and/or a comparable qualification
- Team leader or managerial experience, leadership, coaching and mentoring skills are an advantage
- Banking experience and/or knowledge of investment funds industry is an advantage
- Pro-active attitude with strong problem-solving skills, accuracy and ability to work independently and as part of a team in an international environment
- Ability to multi-task and work under pressure to meet tight deadlines
- Customer oriented with excellent telephone, communication and negotiation skills
- Working on early shift to support Australian market may be required
Location: Singapore
Why Deutsche Börse Group?
We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Mobility
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
Work environment
Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
Health and wellbeing
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
Financial stability
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
Hybrid work
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
Flexible working hours
We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.
Internationality
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
Development
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.
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