Customer Service Officer

Company Overview

Sunshine Dental is a one-stop family dental centre with skilled dental surgeons who can provide the full range of dental services ranging from regular dental hygiene maintenance to wisdom tooth surgery and implants to aesthetic dentistry such as smile makeover and braces . We use advanced technology and quality materials to provide holistic, personalised dental care in a positive, diverse, and growth-focused environment.

Job Summary

You will support dental patients by addressing their concerns, managing appointments, maintaining accurate records, educating on dental care and finances, and coordinating with clinic stakeholders.

Responsibilities

• Identify and address patient concerns to enhance their dental care experience
• Communicate clearly and warmly with patients in person, by phone, and in writing
• Manage patient appointments efficiently to optimise clinic scheduling
• Maintain accurate and up-to-date patient records for effective treatment tracking
• Educate patients on regular and post-operative dental care and financial matters to support informed decisions
• Liaise with clinic stakeholders to ensure smooth clinic operations and patient service

Required competencies and certifications

• Ability to communicate effectively in English, both spoken and written
• Proficient use of computers and tablets to manage patient information and appointments
• Ability to prioritize tasks and maintain focus in a fast-paced environment
• Willingness and ability to work shifts, including evenings and Saturdays

Preferred competencies and qualifications

• Previous relevant work experience in a similar role preferred but not required
• Friendly and helpful nature to foster positive patient interactions
• Good phone skills to handle patient inquiries professionally

Other Information

Benefits

• 44-hour work week over 5.5 days with shift work including two evening sessions (12pm-9pm) and Saturdays till 6pm
• Sundays and public holidays off
• Shift allowances for evening and Saturday sessions after confirmation
• Annual performance bonus for eligible staff
• Attractive staff medical benefits and excellent dental benefits for staff and immediate family members
• Made-to-measure uniform provided upon confirmation
• Training and development opportunities available