Admin & Business Support Executive

Company Overview

CardioScan is a global leader in cardiac monitoring solutions, providing heart data and analysis to health practitioners globally through innovative cloud-based software. We focus on quality, accuracy, and speed to support critical heart health decisions.

Job Summary

The Admin & Customer Support Executive will independently manage front-line customer interactions, coordinate logistics, and support sales operations to ensure timely delivery and high-quality service, contributing to process improvements and customer satisfaction.

Responsibilities

• Serve as the first point of contact for visitors and customers, managing inquiries via phone, email, and chat to deliver prompt, professional support
• Troubleshoot and resolve customer issues related to products, services, or orders, escalating complex cases to relevant departments and ensuring timely follow-up
• Coordinate inbound and outbound logistics to ensure accurate receipt, release, and timely delivery of goods, improving operational flow
• Assist the sales team by performing administrative tasks that support sales activities and customer relationship management
• Maintain and update customer and sales databases accurately to support data integrity and reporting needs
• Prepare weekly and monthly sales reports, analyze sales and customer data to identify trends and recommend improvements
• Manage correspondence including emails, phone calls, and mail to ensure effective communication within the company and with external parties
• Organize and maintain sales and customer-related files and documents for easy retrieval and compliance
• Manage office supplies inventory to ensure availability and efficient use of resources
• Liaise between sales, customers, suppliers, vendors, and other departments to facilitate smooth communication and coordination
• Track orders from placement to delivery, monitoring inventory levels and coordinating with teams to maintain stock availability

Preferred competencies and qualifications

• 1-3 years of experience in sales, customer service, administration, or a similar role
• Diploma or ITE certification in business administration or a related field preferred
• Proficiency in CRM software (Monday.com), Microsoft Office (Excel, Word, PowerPoint), and other relevant tools
• Ability to work independently in a fast-paced environment and adapt to company growth
• Strong multitasking and prioritization skills to manage competing demands effectively
• Patience, empathy, and problem-solving skills to handle customer inquiries and complaints professionally
• Accuracy in data entry, order processing, and documentation
• Strong communication skills and a collaborative team-player attitude aligned with company core values