Principal Customer Success Manager
19000 - 22000 SGDSprinklr Singapore
Job Description
The Customer Success Manager (CSM) – Service owns the strategic technical relationship with Sprinklr's enterprise customers in customer service, CX, and contact center operations. You will drive the successful adoption and expansion of Sprinklr’s Care, Case Management, AI Automation, and Contact Center solutions by acting as the technical face of the partnership. You would lead transformation—not just platform rollout—by aligning Sprinklr’s technology to the customer’s support operating model, cost structure, and digital roadmap. The CSM is also responsible for overseeing empowerment and training programs to ensure comprehensive onboarding and delivering a consistent cadence of engagement with customers through operational cadences.
What You'll Do
Lead executive stakeholder engagement, establishing governance cadence and driving alignment with senior customer stakeholders, including C-suite leaders
Communicate strategic priorities through clear, data-driven insights and structured executive communication frameworks
Drive enterprise decision-making, managing trade-offs across scope, budget, and timelines, and ensuring clear ownership and accountability
Define and standardise governance, escalation, and audit practices to enable consistent execution
Oversee account health and adoption through structured diagnostics, performance reviews, and measurable KPIs
Act as the escalation point for complex or high-impact issues
Drive adoption and value realisation through targeted programmes, experimentation, and outcome-driven insights
Develop scalable best practices and contribute field insights to inform product and innovation
Own enterprise success plans aligned to customer objectives, financial targets, and business outcomes
Lead value reviews, demonstrating measurable impact including adoption growth, operational improvements, and ROI
Establish programme governance standards and partner cross-functionally to manage delivery, mitigate risks, and remove blockers
Drive retention and expansion by improving account health, identifying growth opportunities, and delivering measurable business impact
Required Qualifications
6+ years in enterprise service operations, CCaaS, or CX tech consulting.
Deep understanding of contact center operations, metrics (AHT, SLA, occupancy, NPS), and change management practices.
Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk).
Proven experience leading multi-year service transformation programs involving multiple business units and systems.
Strong capability in project/program management, stakeholder engagement, and technical solutioning.
Familiarity with conversational AI platforms, IVR, NLP, and ML models in service automation contexts.
What Sets You Apart
Experience in highly regulated or mission-critical environments (e.g., financial services, telecom, healthcare).
Prior hands-on implementation or optimization of Sprinklr Service modules.
Strong understanding of integration architectures—connecting CRMs, telephony, bot platforms, and analytics stacks.
Ability to distill service transformation strategy into phased plans with measurable milestones and impact metrics.
PMP or Lean Six Sigma certification; ability to manage transformation programs end-to-end
- ...latest technology to communicate with our colleagues and customers across the globe, this role does require travel for in-person... ...Partner meetings and events throughout Asia. Being a Principal Customer Success Manager at iManage Means… You will lead Customer Success...
4500 - 7000 SGD
...deliver an award-winning, cloud-based HR Management System and Athena BI analytics tool that... ...business needs and ensure high levels of customer satisfaction. · Identify opportunities... ...ensure effective implementation and client success. · Drive customer adoption, engagement,...9000 - 10000 SGD
...them, and that’s how we achieve incredible things for communities, economies, and for your career. About the role As a Customer Success Manager (CSM), you will be at the heart of our customer relationships, ensuring our clients achieve meaningful outcomes and realise the...5500 - 7000 SGD
...1. Able to coach and develop team members to handle responsibilities with agility and a positive mindset 2. Able to identify and manage the direct costs associated with the project to be undertaken, through careful tracking, documentation, and proper authorisations 3....- ...We are looking for a highly organized and customer-oriented individual to oversee the successful deployment and ongoing success of our cybersecurity solutions. This role combines project management, service delivery, and customer success — ensuring our customers achieve maximum...
- ...global leader in Enterprise Performance Management (EPM) and a recognized Gartner Magic Quadrant... ...-making. Trusted by more than 2,500 customers worldwide, Jedox enables business planning... ...Responsibilities We are hiring a Customer Success Manager, based in Singapore. This role...
- ...The Opportunity Join a high-performing Customer Success organization where you will immediately drive tangible value and demonstrate ROI for... ...future of success. What You'll Do As a Customer Success Manager, you will be instrumental in ensuring our customers realize immediate...
- ...strengthening cybersecurity, designing seamless customer experiences or driving sustainable... ...for assigned wholesale roaming customers, managing both commercial and technical engagements... ...Lead customers onboarding and ensure the successful implementation of new roaming products...
- ...The Opportunity Jumio is looking for a Senior Customer Success Manager to own a portfolio of enterprise and mid-market accounts across APAC. This is not a relationship management role — it is a value consulting role. You will be expected to understand your customers’ business...
- ...turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and... ...apply below. Job Overview: We are looking for a Senior Manager of Customer Success to manage our Corporate, Campus and Government businesses...
4000 - 5500 SGD
...Minimum Qualifications ~2–4 years of experience in Client Success, Account Management, or a client-facing commercial role, with ownership of a... ..., payment infrastructure, and property management. As a Customer Success Executive, you will independently manage a portfolio...500 SGD per annum
...out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG,... ...movement. We stay humble regardless of our success, and make chefs the heroes in this journey... ...currently located in Singapore and China, but management responsibilities are expected to expand...3000 - 3500 SGD
...and clarity Explaining programmes and schedules confidently Managing enrolments, payments, and documentation carefully Handling... ...stable, long-term role (minimum 1 year commitment) Experience in customer service, retail, hospitality, childcare or education centres is...3000 - 4500 SGD
...strapped parents. About the Role We are seeking a customer-centric and service-oriented Customer Success Specialist to join Hegen's Customer Success function.... ...efficiency across the customer journey. Manage customer enquiries and case documentation through Zendesk...3000 - 7000 SGD
...optimize their Amazon PPC operations. We are building a dedicated Customer Success function to help customers adopt the platform more deeply,... ...the Role We are looking for a hands-on Customer Success Manager to own onboarding, adoption, retention, and expansion across our...- ...Role Summary: Manages a portfolio of 4–5 SAP SuccessFactors clients post-implementation... ...Own a portfolio of 4–5 SAP SuccessFactors customers post go-live. Guide internal consultants... ...of experience in HRIS, AMS, or customer success roles. ~ HRIS Configuration knowledge;...
2500 - 4000 SGD
...global shipping companies with smart surveillance, actionable insights, and proactive risk management – making the seas safer and operations smarter. Role Overview: Customer Success Manager We’re looking for a results-driven, relationship-focused Customer Success...4000 - 6000 SGD
...with your portfolio of assigned customers, connecting with key business... ...collaborating with Account Managers to identify upsell... ...teams (i.e. Oracle NetSuite Principal team, Account Management, Marketing... ...challenges – make our customers successful. # Identify and assess renewal...8500 - 10200 SGD
...The Customer Success Lead is a senior, customer-facing role responsible for building strategic relationships with key external accounts, driving... ...and internal teams , combining strong relationship management, commercial acumen, and operational coordination to maximise...4000 - 7500 SGD
...We are seeking a proactive and customer-centric Customer Success Manager (CSM) who will be responsible for driving customer adoption, retention, and growth. In addition to core CSM responsibilities, this role may also support inside sales activities, such as lead qualification...3000 - 4500 SGD
...Responsible for account management of calibration solutions Sales prospecting from existing and new customers to grow business Create effective sales plans, breakthrough... ...recalibration service Provide timely report of forecast and secured orders to Head, Customer Success...10000 - 15500 SGD
...The Role: Anaplan is looking for a highly driven and dynamic Customer Success Business Partner (CSBP) to join the Customer Success team in... ...This is what you will do at Anaplan As a CSBP, you will manage a portfolio of enterprise customers with the primary goal of maximizing...3200 - 4500 SGD
...offering. You'll spend less time staring at spreadsheets and more time understanding people. From building rapport to creating great customer experiences, every interaction is an opportunity to sharpen skills that will stay with you throughout your career. If you're ready...4000 - 8000 SGD
...As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build...- Manager, Customer Success - Data Centre Services Date: 8 Aug 2026 Location:Singapore, Singapore Company: Singtel Group Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC)...
2300 - 2500 SGD
...us immediately as Operations Officer: To be responsible for managing the full import process for a shipment for specified accounts,... ...department. Responsibilities - To ensure compliance with the customs regulations of Singapore - To manage goods for assigned...4000 - 6000 SGD
...companies worldwide with smart surveillance, actionable insights, and proactive risk management — making operations safer, faster, and more efficient. Why this role matters As our Customer Success Manager, you won’t just manage accounts — you’ll be the trusted partner...- ...About The Team The Customer Success Team at DoorDash's In-Store division is the heartbeat of our customers. We are a diverse, global team working... ...ll focus on preventing churn, ensuring customers see ROI, and managing proactive touchpoints to support account health. Your work...
- ...primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these...
2500 - 4000 SGD
...Looking for a career with growth opportunities? Join our team! ✨ Responsibilities • Connect with customers • Provide suitable solutions • Achieve sales goals Benefits • Comprehensive training • Performance incentives • Career progression • ✈️ Fully paid overseas...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Principal Customer Success Manager. Be the first to apply!
