Customer Service Officer (Helpdesk) - Education Centre #EC
Full-time
TALENTS@WORK PTE. LTD.
Salary & Location Salary: Up to $3,000
Location: Islandwide Singapore
Job Summary
Salary: Up to $3,000
Location: Islandwide Singapore
We are looking for a customer-focused Customer Service Officer to handle student and parent enquiries , provide course consultation , and deliver excellent frontline customer service . You will manage calls, WhatsApp, and emails , ensuring prompt response and resolution.
Key Responsibilities
Handle inbound and outbound enquiries via phone, WhatsApp, and email
Provide course consultation, enrolment support, and curriculum information
Deliver excellent customer service and customer experience
Build and maintain strong relationships with students and parents
Follow up on enquiries and ensure timely issue resolution
Coordinate with centre operations and sales team on schedules and availability
Maintain accurate records of customer interactions
Support administrative duties and ad-hoc tasks
Working Hours
4 Weekdays: 1:15pm – 9:45pm
1 Weekend: 8:15am – 6:45pm
Requirements
GCE ‘O’ Level / NITEC / Diploma in any field
Minimum 1 year of customer service experience (call centre / retail / education)
Strong communication and interpersonal skills
Customer-oriented with a positive attitude
Proficient in Microsoft Office (Word, Excel)
Application
Please send your updated resume to ***email_hidden***
We regret that only shortlisted candidates will be notified.
View email address on sg.workus.org Pte Ltd (21C0501)
Chin Long (R23116697)
Vacancy posted 23 days ago
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