Service Desk Operator (Job ID: 2026A028)
3500 - 4500 SGDFull-time
Career Connex Pte Ltd
Job ID: 2026A028
Company Overview
CONNEX is a boutique IT recruitment and resource management firm serving ICT, Banking & Finance, and High-Tech Manufacturing sectors. We specialize in placing hard-to-find IT talent and support candidates in achieving their career goals.
Job Summary
The Service Desk Operator will provide first-level technical support on a rotating 12-hour shift schedule, troubleshooting network and system issues to ensure continuous IT service availability.
Responsibilities
- Provide first-level technical support by analyzing and resolving user access and connectivity issues to maintain network uptime
- Log, classify, and escalate incidents after initial fault isolation to appropriate teams for timely resolution
- Troubleshoot and resolve basic technical problems independently to minimize service disruption
- Operate and maintain Cisco Switches and Routers with hands-on expertise to support network infrastructure
- Apply knowledge of LAN/WAN technologies including VPN, Broadband, ISDN, ATM, and Frame-Relay to support network operations
- Utilize understanding of Wintel and Email Systems to assist in resolving related technical issues
- Adhere to a two rotating-shift schedule of 12 hours each, including standby availability for emergency coverage
Preferred competencies and qualifications
- ITE Certificate or Diploma in IT
- 1 to 3 years of internetworking experience
- CCNA certification (preferred)
Other Information
- Work schedule: Two rotating 12-hour shifts with a 2 days on/3 days off and 3 days on/2 days off pattern
- Standby duty required for emergency activation
- We regret that only shortlisted applicants will be notified
- EALicense: 18C9079
Vacancy posted 6 days ago
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