IT Help Desk (Identity Management Support)
JAC Recruitment
COMPANY OVERVIEW
A well‑established technology services company delivering IT solutions, infrastructure support, and outsourced operational services. It works with clients across various sectors to enhance efficiency and strengthen digital capabilities.
This is a 12-month agency contract role (extendable / renewable)
JOB RESPONSIBILITIES
- Provide first-level support for identity and access management incidents and service requests.
- Perform user account administration, including account creation, modification, deactivation, password resets, and account unlocks.
- Troubleshoot login, authentication, and access-related issues in accordance with established procedures.
- Assist users with access-related requests and provide clear, user-friendly guidance.
- Escalate unresolved or complex issues to the relevant support teams.
- Ensure compliance with security policies, access control requirements, and audit standards.
- Maintain accurate records of incidents, requests, and resolutions within the ticketing system.
- Support the maintenance of knowledge articles and contribute to process improvement initiatives.
- Deliver professional and responsive support while meeting service level targets.
JOB REQUIREMENTS
- Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
- Atleast 1 year experience in IT Support, Service Desk, Identity & Access Management (IAM), or User Administration.
- Strong focus on customer service, and problem-solving skills.
- Communicate effectively with both technical and non-technical users.
- Experience working with ticketing systems and following established procedures and support processes.
- Familiarity with Active Directory, Microsoft Entra ID(Azure AD), or similar identity management platforms.
- Knowledge of ITIL practices and information security principles is good to have.
Interested candidates who wish to apply for the above positions, please click 'Apply now'.
We regret that only shortlisted candidates will be notified.
Working Location: Singapore
Bhadoria Shilpalekha Vikas (R1876178)
JAC Recruitment Pte. Ltd. (90C3026)
Vacancy posted 15 days ago
Similar jobs that could be interesting for youBased on the IT Help Desk (Identity Management Support) in Raffles Place, Singapore Country vacancy
- ...Mentor and develop a high-performing support team, ensuring continuous training, clear goals... ...standards. Stay ahead of industry trends, manage risks, and drive continuous improvements... .... Requirements: Degree in IT/Cyber Security or equivalent. Certified...
recruit expert pte. ltd.
Raffles Place, Singapore Country4 days ago - ...Assistant IT Executive (Application Support) A well-established insurance company is seeking a motivated and detail-oriented Assistant IT Executive... ...accuracy across platforms User Support & Incident Management Respond to user queries and troubleshoot application-related...
jac recruitment pte. ltd.
Raffles Place, Singapore Country21 days ago - ...Key Responsibilities Provide first and second-level technical support for hardware, software, network, and system-related issues. Perform... ...procurement, maintenance, and technical support. Support IT projects, office relocations, system implementations, and process...
persol tech services pte. ltd.
Raffles Place, Singapore Country21 days ago - ...ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35... ...East and the Americas Currently, we are looking for IT Project Manager which would be based in Singapore Responsibilities and...
astek singapore innovation technology pte. ltd.
Raffles Place, Singapore Country14 days ago - ...well‑established technology services company delivering IT solutions, infrastructure support, and outsourced operational services. It works with clients... ...-critical banking applications. Lead incident management, root cause analysis, escalations, and timely resolution...
jac recruitment pte. ltd.
Raffles Place, Singapore Country15 days ago - ...Manage assigned product portfolio and drive sales to achieve revenue targets and business... ...forecasts, pricing, and product proposals, while supporting partner enablement and product training... ...of sales experience in Cyber Security/IT sector. Strong communication, presentation...
recruit expert pte. ltd.
Raffles Place, Singapore Country4 days ago - Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance. Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues. Work with...
recruit expert pte. ltd.
Raffles Place, Singapore Country4 days ago - ...Identify and evaluate potential partner relationships to support product adoption and maximize market reach. Requirements... ...equivalent. At least 1 year of sales experience in IT sector. Knowledge in managing products, services, and technical solutions within IT or...
recruit expert pte. ltd.
Raffles Place, Singapore Country21 days ago - ~ role with team management responsibilities ~ Exposure to latest technology - Cloud technologies About the company Our Client is... ...30 years. With rapid expansion plan, they are now looking for an IT Network Manager Enterprise Infrastructure to manage their network...
randstad pte. limited
Raffles Place, Singapore Country27 days ago - ...Overview We are seeking a customer-focused EUC Support Engineer to provide end-user computing (EUC) and deskside support services... ...Active Directory Basic networking concepts IT incident management tools (preferably ServiceNow/SNOW) Strong customer service...
- ...Willingness to support deployments during weekends and after-office hours when required... ...IdentityIQ, CyberArk, Conjur, Secrets Hub, Ping Identity, and Identity Store , supporting over 15... ...testing, issue resolution, and incident management . Key Responsibilities Execute...
astek singapore innovation technology pte. ltd.
Raffles Place, Singapore Countrya month ago - ...of the People's Bank of China. The company manages a part of foreign exchange reserve within... ...Job Description: Provide technical support for desktops, laptops, peripherals, printers... ...end-user equipment technology refresh and IT-related procurement activities. Perform...
investment company of the people's republic of china (singap...
Raffles Place, Singapore Country14 days ago - ...enterprise technology services organisation delivering high-quality support across end-user technologies, workplace systems, and... ...hardware troubleshooting, break-fix, and peripheral deployment Manage walk-up and desk-side support requests Troubleshoot and resolve issues...
- ...Job Summary We are hiring a IT SDLC Project Manager with minimum 5 to 10 years of experience in a Project Management in Application Upgrade... ...phases, ensuring quality and alignment with objectives. Support change management and stakeholder communication initiatives....
morgan mckinley pte. ltd.
Raffles Place, Singapore Countrya month ago - ...building a robust governance framework to support business growth and protect critical... ...Lead information security governance, risk management, compliance, and security assurance programs... ...security, application security, and identity & access management initiatives. Ensure...
robert half international pte. ltd.
Raffles Place, Singapore Country26 days ago - ...Our client is actively searching for a Senior Executive or Executive (Programme Management and Student Support) to join their team! If you are a dynamic individual seeking a new career opportunity, read further! The responsibilities of this role are: Plan and conduct...
ctes consulting pte. ltd.
Raffles Place, Singapore Countrya month ago - ...With a strong emphasis on technology risk management, operational resilience, and secure... ...successful candidate will play a key role in supporting the company's technology governance framework... ...Role Overview This position combines IT management, technology risk, compliance,...
jac recruitment pte. ltd.
Raffles Place, Singapore Country4 days ago - ...Key Responsibilities Support end-to-end procurement activities, including processing purchase... ...improvement initiatives, and vendor management activities as required. Prepare procurement... .... ~ Exposure to procurement of IT hardware, software, infrastructure, networking...
phaidon international (singapore) pte. ltd.
Raffles Place, Singapore Country21 days ago - ...The Business Support Executive provides professional, timely, and accurate operational support to the Services & Solutions Business (SSB)... ...Responsibilities: Business Support – Reporting & Monitoring: ~ Manage and provide monthly reports to key stakeholders: ~...
morgan mckinley pte. ltd.
Raffles Place, Singapore Country8 days ago - ...point of contact between internal staff, external lawyers, and fund managers. Oversee the daily performance of external corporate... ...) documentation and related inquiries from business partners. Help monitor legal compliance for both domestic and international company...
als recruit pte. ltd.
Raffles Place, Singapore Country5 days ago - ...ASTEK has been providing IT and Engineering solutions for some of the world's largest... ...Currently, we are looking for Application Support Specialist which would be based in Singapore... ...tools and dashboards. . Incident Management: Respond to and resolve application incidents...
astek singapore innovation technology pte. ltd.
Raffles Place, Singapore Countrya month ago 1500 SGD per annum
...companies for two consecutive years—and a UK Best Employer for 2026. The Cloud Support Engineers are a global team, operating a 24/7 shift pattern working closely with our Clients, Client Success Managers, Client Delivery Teams and Engineering. Our Cloud Support Engineers...thought machine pte. ltd.
Raffles Place, Singapore Country15 days ago- ...Develop and maintain secure applications, scripts, and automation tools to support cybersecurity operations and system protection. Perform vulnerability assessments, penetration testing, and implement fixes to strengthen system security. Integrate and support cybersecurity...
recruit expert pte. ltd.
Raffles Place, Singapore Country20 days ago - ...business and technology transformation. We’re looking for a hands-on IT Project Manager with a consultative mindset to bridge the gap across multiple... ...stakeholders, to drive decisions and resolve challenges. Support resource planning and coordinate teams to ensure the...
robert half international pte. ltd.
Raffles Place, Singapore Countrya month ago - ...Overall 3 years of experience in production and application support, ensuring system stability, availability, and timely issue resolution... ...implement preventive measures. Support the RSA Archer Risk Management platform, including troubleshooting, configuration, user support...
astek singapore innovation technology pte. ltd.
Raffles Place, Singapore Country14 days ago - ...Role We are looking for a Sales Coverage Support Analyst to join our APAC FIC COO team. You... ...partners (KYC Ops, Compliance, AFC) to manage KYC, client onboarding, and client perimeter... ...review inactive client accounts to help keep the bank’s client perimeter active and...
morgan mckinley pte. ltd.
Raffles Place, Singapore Country13 days ago - ...these outstanding items Job Requirements: Diploma in Business Administration, Management, Finance, or a related field Minimum 5 years of administrative or executive support experience, preferably within banking, financial services, or a regulated environment....
cimb bank berhad
Raffles Place, Singapore Country24 days ago - ...Job Description Lead and manage the Site IT team to deliver reliable, responsive, and customer-focused support for the RGE office, meeting SLA commitments and driving a positive end-user experience across business units and groups. Build stakeholder relationships, understand...
rge pte. ltd.
Raffles Place, Singapore Countrya month ago - ...Advices, Guarantee Letters and fee invoices Conduct market price checks and support inquiries in the Trade Finance Registry Handle remittances and provide month-end statements to customers Manage audit confirmation requests from customers Support other duties and ad-...
banco bilbao vizcaya argentaria, s.a.
Raffles Place, Singapore Country13 days ago - ...seeking a highly motivated, detail-oriented, and capable Client Admin Support Executive to join our team. This role is pivotal in supporting... ...and back-office administration. You will be responsible for managing the client onboarding lifecycle (KYC), maintaining CRM data integrity...
ar capital pte. ltd.
Raffles Place, Singapore Country27 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Help Desk (Identity Management Support). Be the first to apply!
