Senior Project Manager
6000 - 10000 SGDTemporary
NCS PTE. LTD.
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
Role Summary
The Scrum Master is responsible for championing Agile values and practices to ensure the delivery of high-quality software solutions that meet client specifications and align with business and technical objectives. This role involves leading and motivating cross-functional teams to foster a collaborative, high-trust environment that promotes continuous learning and operational excellence.
What will you do
Agile Leadership & Facilitation
- Serve as the primary liaison between the Product Owner and the project delivery team
- Coach and guide teams in Agile processes, Scrum ceremonies, and best practices
- Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure adherence to Scrum values
- Act as a servant leader, removing impediments and enabling team productivity
Project Planning & Execution
- Collaborate with the Product Owner to develop and maintain the Product Backlog
- Define sprint objectives, completion criteria, and acceptance standards for each iteration
- Plan iterations and overall project schedules in alignment with stakeholder expectations
- Track and report development progress to key stakeholders using burndown/burnup charts and other Agile metrics
Delivery Management & Quality Assurance
- Ensure all deliverables meet contractual specifications and are completed on schedule
- Take full accountability for the quality of work produced by the Scrum team, including any subcontractors
- Maintain consistency and uniformity across deliverables from multiple Agile teams
- Manage client expectations and maintain strong, trust-based client relationships
Stakeholder Engagement & Governance
- Participate in all milestone reviews and governance meetings with the client
- Document and obtain written approval for all review discussions, decisions, and action items
- Provide timely escalation of risks, issues, and potential schedule slippages with recommended mitigation strategies
- Ensure compliance with confidentiality, security protocols, and regulatory requirements (including the Official Secrets Act where applicable)
Documentation & Reporting
- Maintain comprehensive records of all development and maintenance activities
- Prepare and submit progress reports, meeting minutes, and project documentation as required
- Ensure proper version control and traceability of all project artefacts
- Adapt reporting formats and frequency based on client requirements
Team Development & Communication
- Coach, train, and mentor team members on Agile methodologies and technical practices
- Facilitate knowledge sharing and continuous improvement within the team
- Communicate clearly and effectively (both written and verbal) with technical and non-technical stakeholders at all levels
- Identify training needs and ensure team members receive relevant upskilling opportunities
The ideal candidate should possess
Education
- Diploma or Degree in Computer Science, Computer Studies, Information Technology, Engineering, or related discipline
Experience
- Minimum 3 years of hands-on experience as a Scrum Master, managing Large Scale Scrum (LeSS) or equivalent Agile frameworks
- Minimum 7 years of experience in software design and development, with at least 3 years in Agile project environments
- Proven track record managing systems of similar scale, scope, and complexity
- Experience developing solutions using enterprise technologies including database design, web/application servers, and network technologies
Skills & Competencies
- Strong understanding of the Scrum framework and ability to train others in Agile principles
- Excellent communication, coordination, facilitation, and negotiation skills
- Demonstrated supervisory and leadership capabilities
- Ability to lead, develop, and maintain respectful and trusting relationships
- Strong problem-solving skills and ability to manage ambiguity
- Experience with user stories and user experience (UX) focused projects is advantageous
Citizenship
- Must be a Singapore Citizen (due to project sensitivity and security requirements)
Preferred Attributes
- Team-oriented with adaptive, servant leadership style
- Self-motivated with a positive, "can-do" attitude and creative problem-solving approach
- Strong presentation, communication, and interpersonal skills
- Proficient in written and spoken English
- Willingness to travel as required
- Prior exposure to Agile methodologies such as Scrum, XP Programming, or Kanban
Professional and/or Technical Certifications
Preferred
- Agile certifications: Certified Scrum Master (CSM) , Certified Scrum Professional (CSP), Professional Scrum Master (PSM), Professional Product Owner (PPO), or PMI Agile Certified Practitioner (PMI-ACP)
- Project management certifications: PMP, CITPM, or PRINCE2 will be an advantage
Note
Certification is preferred but not mandatory; equivalent demonstrated experience managing Scrum or Agile teams will be considered.
Vacancy posted 24 days ago
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