Guest Relations
3000 - 3500 SGDPart-time
LUME CAPITAL PTE. LTD.
- Greet and welcome arriving guests promptly and courteously, using warm body language and a genuine smile.
- Mingle and socialize with customers to create a fun and welcoming atmosphere.
- Share drinks and engage with customers as part of the bar experience.
- Manage reservations via phone calls, emails, online platforms, and walk-ins.
- Inform guests of estimated wait times and manage the waitlist efficiently.
- Present menus, highlight daily specials and promotions, and provide basic menu guidance.
- Deliver friendly, attentive, and professional customer service at all times.
- Communicate guest preferences, dietary requirements, and special requests to the service team.
- Assist with clearing tables and supporting servers during peak hours.
- Work closely with servers, bartenders, and kitchen staff to ensure smooth guest and table flow.
- Adhere to all Food & Beverage safety and hygiene standards.
- Address guest concerns promptly and escalate issues to the Duty Manager when necessary.
- Contribute to and support service initiatives that enhance the overall guest experience.
Vacancy posted more than 2 months ago
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