Production Support Analyst
5000 - 7000 SGDTemporary
R Systems (s) Pte Ltd
Responsibilities:
- Provide top-tier Production Support services to Channel stakeholders.
- Oversee application availability, incident response, problem resolution, and capacity management for assigned applications.
- Analyse and resolve incidents, problems, and user inquiries effectively.
- Coordinate incident communications, including SLA breaches, major application issues, and upstream/downstream disruptions, ensuring timely updates to teams and management.
- Lead technical remediation efforts in line with established non-functional requirements.
- Drive continuous service and process improvements, with a focus on automation.
- Ensure adherence to operational processes and procedures and support the development of operational standards.
- Communicate complex technical issues in a clear and understandable manner to business users.
- Promote knowledge sharing and the adoption of best practices across teams.
- Collaborate with L1, L3, and development teams to resolve incidents, problems, and service requests within agreed SLAs.
- Support Event Management activities, including patching support and annual RDR exercises.
- Provide on-call support based on the team roster.
Requirements:
- Bachelor’s degree in computer science or related field
- At least 5 years’ relevant experience preferably in a Finance Institution (Corporate or Retail Banking) IT in internet and mobile banking applications and API
- Experienced in Production Support or System Administration (Linux, Unix, Oracle), operating in a Level 1.5 or Level 2 support role within high-availability, mission-critical environments.
- Strong understanding of web application architectures and protocols, with hands-on experience troubleshooting Java application performance issues, including script development, code debugging, and database query analysis.
- Proficient in automation using Unix Shell scripting and Python.
- Sound knowledge of resiliency and redundancy architectures, with hands-on participation in Disaster Recovery (DR) exercises and technical recovery activities.
- Familiar with ITIL frameworks and methodologies, with practical experience using ITSM tools such as BMC Helix and ServiceNow across Incident, Problem, and Change Management modules.
- Capable of managing tasks independently, adapting quickly to new environments, learning new technologies with minimal supervision, and maintaining strong attention to detail.
- Excellent team player with effective communication skills and the ability to collaborate across all organizational levels.
Technical Skills:
- 5+ years in Red Hat Linux, Shell Script, Java
- 5+ years in Oracle, MS SQL,
- 3+ years Connect Direct, IBM MQ
- 2+ years Host-to-Host File transfer (i.e. SFTP)
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Production Support Analyst in Singapore vacancy
4350 - 6500 SGD
...Responsibilities • To handle level 2 production support activities including reviewing upcoming changes, resolving incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc. • To provide...2500 - 4500 SGD
...Experience : 3-5 Years Role : Production Support Analyst Key Skills: Familiar with OS/400 system Familiar with RPG, COBOL language Have experience with Silverlake banking system is plus point. Responsibilities: To handle level 2 production support...7100 - 9500 SGD
...Treasury's transformation roadmap. The platform supports critical Funds Transfer Pricing processes globally and continues to expand into new products, business capabilities, and regulatory initiatives. The Production Support Analyst will be responsible for providing...6000 - 8000 SGD
...systems. Analyze logs, SQL data, monitoring alerts, batch records, and file transfers to identify root causes. Support SOD/EOD processing, production releases, deployments, service recovery, and DR exercises. Perform infrastructure troubleshooting, OS/network/storage...2500 - 3500 SGD
...and digital transformation services since 1997. Job Summary You will provide operational, administrative, and light technical support for a major banking client, focusing on maintaining smooth daily team operations, documentation, and coordination in an on-site L1 support...4000 - 5000 SGD
...Job description: The candidate will support the production activities for Financial Systems to meet the SLA to stakeholders. Assistance on system set up and configuration update due to system BAU changes or new implementation requirements. Assistance for the regular...6000 - 8000 SGD
...Key Responsibilities Incident & Problem Management: Monitor production systems proactively, manage and triage L2/L3 incidents, coordinate... ...scripting/tools to increase efficiency. Release & Deployment Support: Support application deployments, release activities,...3000 - 4500 SGD
...deliver secure, scalable solutions and provide expert technical support to enhance business performance. Responsibilities Deploy,... ...and field assistance to maintain system stability and user productivity Conduct in-house proof of concept, research, and testing to...2500 - 4500 SGD
...team as the regional owner of 2nd-level desktop and infrastructure support. You will keep a regulated financial environment secure, stable... ...performance and drive continual improvement. Monitor the production environment daily, and fix issues before users notice them. Administer...8000 - 9000 SGD
...on application defects and provide solution for remediation. Prioritize defects and plan for production release based on defect criticality Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments during green-zone....4000 - 7000 SGD
...bugs or outages. Application Maintenance & Monitoring: Track production system health using monitoring tools, apply patches, and deploy... ...with software developers, system administrators, and business analysts to hand off complex defects or test hotfixes. Documentation:...7000 - 11000 SGD
...Industry: International Energy Trading Organisation Position: Desktop Support Analyst Key Responsibilities: ~ Provide on-site and remote IT support to users across multiple regions, taking ownership of issues through to resolution. ~ Troubleshoot desktop, infrastructure...2900 - 4000 SGD
...IT ApplicationSupport Analyst Job Scope / Job Description 1. Enterprise & Business Application Support Provide application support for ERP systems and other key business... ...procedures. 2. Microsoft 365 & Productivity Application Support Provide application support...3000 - 4000 SGD
...We are seeking a motivated and customer-focused Technical Support Analyst to support the implementation, onboarding, and ongoing technical... ...assistance, email, phone, and onsite visits when required. Support product demonstrations and presentations alongside the commercial team...3000 - 4100 SGD
# Provide 24x7 support on Core Banking applications. # To coordinate and support infrastructure maintenance activities # To manage implementations... ..., to provide seamless support for the business. # Managing Production issues by responding in a timely manner in accordance to the...8000 - 12000 SGD
...Summary: The successful candidate is expected to be a skilled Production Support and SRE professional with experience supporting mission-critical business applications from both a technical and business support perspective. A techno-functional, hands-on Support/SRE individual...3500 - 4500 SGD
~ Recent experience in working with Java J2EE applications Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL Experience in programming languages such as JAVA/J2EE. Experience in...6000 - 11000 SGD
...you? Let’s talk skills and passion first. You are a hands-on production engineering specialist who thrives on solving complex defects... ...on active defect resolution, deep-dive debugging, and production support. The candidate will investigate, reproduce, and resolve live application...6000 - 7000 SGD
Job Purpose: Assist the Electronic Client Integrations team to deliver for our clients, bringing back resilience and increasing output for the team in Singapore. Job Background/context: Augmented staff for the FX Digital Sales – eCI team. Given capacity constraints...7000 - 10000 SGD
...JobDescription Provide L2/L3 production support for mission-critical applications, ensuring high availability and service stability. Monitor application health, batch processes, file transfers, interfaces, and production services; investigate and resolve issues within...6000 - 9000 SGD
...commitment to technology modernization across corporate and consumer banking channels. about the job. Step into a pivotal application support position driving the resilience, availability, and operational continuous improvement of core banking systems. Direct day-to-day...2500 - 4000 SGD
...Production Support Technician | Up to 4K Basic + Completion Bonus Core Responsibilities: Equipment Monitoring & Operation: Inspect machinery, track storage levels, and observe parameters such as temperature, pressure, and flow rates. Troubleshooting & Maintenance...5000 - 7000 SGD
...Experience Required: At least 2 years of experience in an Application Support environment. Core technical competencies required: Linux;... .../VMWare Pacific Microservices concepts Basic financial product knowledge would be helpful. Experience with application...3500 - 5500 SGD
...conversion to permanent) Key Responsibilities Provide day-to-day support for live applications, ensuring system stability and adherence... ...of working experience in Application Support, IT Operations, Production Support, or a similar role, with a good understanding of...3000 - 5000 SGD
...expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development. Our core business includes: # IT...- ...information systems - Partnering and supporting core banking flagships and transverse... ...on a transformative career journey as a Production Support Expert in our Capital Market... ...The Support analyst should have a pro-active mindset in security...
3000 - 6000 SGD
...Responsibilities Provide Level 2 production support for business applications and batch jobs Monitor applications, troubleshoot incidents, and ensure SLA compliance Support and maintain Java/J2EE applications in Linux/Unix environments Develop and maintain Python...1000 SGD
...Position Overview: As a Structured Products Support Intern, you will work closely with the Structured Products Sales Team, assisting them with daily tasks that cover the entire process, from pre-trade to post-trade activities. This role provides valuable insight into the...3500 - 5500 SGD
...Experience : 3-5 Years Role : Production Support Engineer Responsibilities: Job Summary The Banking Application & Infrastructure Production Support Engineer provides end-to-end support for customer-facing banking applications, transaction-processing services...4000 - 6000 SGD
...Our client, one of Asia-Pacific’s leading organizations is looking for: IT Application Support Analyst Responsibilities: . Provide Level 1 application support for the Grant Management System (GMS) and Business Grants Portal (BGP). Handle user enquiries, troubleshoot...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Production Support Analyst. Be the first to apply!
