Guest Experience Expert (Call Centre, i-Job Program)
2300 - 2400 SGDFull-time
The St. Regis Singapore
JOB SUMMARY
Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests’ morning calls and other requests.
JOB DUTIES AND RESPONSIBILITIES
- Manages the console (e.g. DND, busy verify lines).
- Receives and transfers all calls to respective extensions and rooms.
- Assisting and providing information for all callers.
- Take down messages for guests.
- Ensure checklists are done accurately.
- Monitoring all the telephone printers – for wake up calls.
- Assist to carry out emergency and evacuation procedures.
- Responsible for morning calls
- Take down and programme morning calls.
- Ensure all morning calls are answered.
- Update the Back Office information white board.
- Monitor the contingency reports every hour.
- Maintaining an updated telephone extension list.
- Assisting guests with outgoing phone calls.
- Assisting guests with new reservations after office hours.
- Ensuring all guests’ complaints and feedback are recorded in Empower (GXP).
- Maintain effective service in line with the Hotel’s Corporate Image
- Company’s Grooming Standard
- Standard Operation Procedures
- Departmental Policies
- Corporate Policies
18. Cash/Bank Handling
· Process all payment methods in accordance with Accounting procedures and
policies.
· Follow property control audit standards and cash handling procedures (e.g., blind drops).
· Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.
· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
· Transport bank to/from assigned workstation, following security procedures.
· Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.
19. To ensure and follow established procedures and compliance as per LSOP guidelines.
20. Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
- Candidate must possess at least a Professional Certificate/NiTEC in any field.
- 1-2 years of relevant working experience in Hotel's Call Centre. No relevant experience are welcomed too.
- Integrated-Job (i-Job) program: Rotating to various sections of Front Office such as Front Desk, Concierge, Bell & Executive Lounge.
- Able to handle cash transactions meticulously.
- Able to work with hotel's computer system (e.g. Opera, Micros, etc).
- Customer-oriented.
- Able to perform rotating shift duties including overnight.
- Able to start work within short notice period.
Vacancy posted 19 days ago
Similar jobs that could be interesting for youBased on the Guest Experience Expert (Call Centre, i-Job Program) in Singapore vacancy
2300 - 2400 SGD
...Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a... ...) as necessary to resolve guest call, request, or problem. Follow...2400 - 2700 SGD
...• Attend to all incoming calls to the parties concerned in a... ...Hold Music for the call waiting guest and voicemail are in good working... ...Dining Emails. • Record and program all wake-up call requests. Ensure... ...• Minimum 1 year of relevant experience. • Fluent in English. •...2700 - 2900 SGD
...JOB SUMMARY The Guest Experience Supervisor has a range of responsibilities aimed at ensuring... ...supervising and leading the Guest Experience Experts/Operations Experts to ensure high... ...specific process (enter brand specific programs) to resolve issues, delight, and build trust...4150 - 4800 SGD
...Connect team. You will champion exceptional guest experiences, mentoring the team and ensuring every... ...during shifts, handling all inbound calls with warmth, efficiency and professionalism... ...with strong familiarity in hotel call centre operations. Minimum diploma qualification...- ...Singapore is poised to deliver new and unique experiences for Porsche fans in Singapore. Because if... ...Working at Porsche offers many challenges. Guest Experience Assistant Porsche Singapore Pte. Ltd. (Aftersales Service Centre) Porsche Singapore is seeking a customer-...
3000 - 5000 SGD
...with customers through events, roadshows, and promotional campaigns. Build positive relationships by providing a great customer experience. Represent our clients in a professional and approachable manner. Support the planning and execution of marketing campaigns....3000 - 3500 SGD
...Purpose of job: In this role as a Call Centre Agent, you will assist the Call Centre Manager and Team Leads to achieve the desired service... ...targets. This includes the delivery of excellent customer experience and professional handling of all incoming customers’ enquiries...2500 - 3300 SGD
...Summary Handle and assist Paiza guests via internal/ external incoming calls and emails of the hotel and general... ...Assist with the creation of casino programs. Assist retailers with manual adjustment... ..., prompt and high-quality service experience to Patrons and internal...2900 - 4100 SGD
...The standard we hold for our guests is the same standard we hold for our team. Seen, heard... ...real support, and the trust to make the calls that matter in the moment. You will also... ...building the group. Reports to: Guest Experience Manager Employment type: Full-time, permanent...2400 - 2800 SGD
...shops, restaurants, and lifestyle venues showcasing the city’s most progressive offerings. Job Summary You will manage the guest experience from pre-arrival to post-departure, handling reservations, check-ins, check-outs, and lounge operations while maximizing room occupancy...3500 - 4000 SGD
...Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations Handle and process calls and emails from guests, and ensure that bookings... ...customer service experience in call centre or hotel environment. Prior experience in Opera...6000 - 9000 SGD
...The standard we hold for our guests is the same standard we hold for our team. Seen, heard... ...real support, and the trust to make the calls that matter in the moment. You will also... ...the group. Reports to: Head of Guest Experience & Hospitality Strategy, with direct working...1000 - 2000 SGD
...About us Achievers Dream Learning Centre is a dedicated education provider who is passionate... ...seeking a Customer Service Executive (Call Centre) to join our team at Achievers... ...a vital role in delivering good customer experiences to our students, parents, and educational...2500 - 2800 SGD
...brand dedicated to creating meaningful play experiences for children and families. With multiple... ...motivated, creative and experienced Guest Experience Executive to join our team in... ...developing and executing engaging event programs and creating high-quality content in our...2400 - 2600 SGD
...Key Responsibilities Perform professional and efficient hotel guest check-in and check-out to ensure high levels of guest... ...Office, Housekeeping, and other departments to ensure seamless guest experiences. Manage room control based on forecasted occupancy, VIP arrivals...3500 - 3800 SGD
...Job Summary: The Call Centre serves as the central communication hub of the Resort to provide guests with timely and professional assistance through phone, email and messaging... ...level or its equivalent Minimum 2 years’ experience in Call Centre or Command Centre environment...2300 - 3000 SGD
...Roles & Responsibilities Make outbound calls to follow up on hospital bill payments Handle patient enquiries and provide billing... ...attitude, proactive and able to work independently Call centre experience preferred Benefits Incentives on top of basic salary...5500 - 6000 SGD
...unforgettable vibe. We are looking for a charismatic, high-energy Guest Experience Manager/Restaurant Manager to lead our restaurant and bar... ..., ensuring seamless coordination between the kitchen, the bar program (aperitivi), and the dining floor. Motivate the Team:...2500 - 3000 SGD
...Löyly Studio is a wellness and sauna experience space inspired by the Finnish tradition... ...relaxing and authentic environment that helps guests reconnect with their body and mind... ...contribute ideas for events, rituals, and programming, and bring the floor’s perspective into...2400 - 2800 SGD
...Job Summary: We are seeking a warm and attentive Guest Experience Specialist (Butler) to join our team. This role is responsible for delivering personalized frontline butler services and ensuring every guest enjoys a seamless and memorable stay. You'll play a key role in...2000 - 2800 SGD
Basic information: Monday to Friday, 8:30am - 5:30pm Basic UP $3,200 Location: East/West AWB + PB Job scope: Perform daily operational and administrative duties to ensure smooth business operations. Attend to customer enquiries and provide timely support...3600 - 4600 SGD
...Requirements The standard we hold for our guests is the same standard we hold for our team... ...real support, and the trust to make the calls that matter in the moment. You will also... ...building the group. Reports to: Guest Experience Manager Employment type: Full-time,...2200 - 2800 SGD
...Generation (Potentially): Identifying potential customers in the construction and renovation industries and generating leads through cold calls or networking. Technical Support: Providing technical advice, recommendations, and solutions to customers regarding concrete...3300 - 3800 SGD
...We are hiring call centre officers to be outsourced to our clients Responsibilities Provide quality support for customer enquiries... ...Participate in process improvement initiatives and support customer experience enhancement projects Recommend improvements to processes...2800 - 3100 SGD
...brand dedicated to creating meaningful play experiences for children and families. With multiple... ..., creative and experienced Senior Guest Experience Executive to join our team in... ...developing and executing engaging event programs and creating high-quality content in our...1845 - 2180 SGD
...Salary up to $2180/month (inclusive of allowance and incentives) before OT calculation! Job Description Answer incoming calls from customers to take orders No selling of products, No cold call Answer inquiries and questions, handle complaints Provide information...2000 - 2600 SGD
“We are hiring Temporary Call Centre Customer Service to be outsourced to our clients”. About the Job You will attend to phone enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery...2300 - 3200 SGD
...checked and amenities are replenished in the rooms prior to the guest’s arrival Handles all guest complaints/ feedback in a professional... ...existing and/or new Workforce Skills Qualifications (WSQ) Experience in Guest Services, good interpersonal skills to enhance the...- ...the Channel Management Team within the Guest Insights & Experience Department, where you will help nurture... ...webform, and email. Make follow-up outbound calls to guests and attend to walk-in... ...of experience in guest services (call centre) or guest relations within the Tourism...
1950 - 2500 SGD
...JOB PURPOSE: Serving guests at the Bell Counter while providing the highest level of service possible in an efficient, courteous and professional manner and adhering to the guidelines and procedures. Must be thoroughly familiar with Bell Service procedures as well as with...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Experience Expert (Call Centre, i-Job Program). Be the first to apply!
