Premium Host Offshore Airports-1

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Challenge yourself in a role where you will take ownership and contribute to the overall success of Qantas
• Two year contract, Full-Time Role
• Based in Singapore

At Qantas, our beliefs guide the way we work, always staying true to our customers and this iconic brand. Together we will achieve a seamless customer experience.

Our customers come first. We're constantly challenging ourselves to re-imagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

In your new role as Premium Host, you will provide exceptional customer service with an emphasis on delivering personalised premium service to Qantas First Class, Chairman's Lounge, Platinum, Gold Frequent Flyer Members and Major Corporate Accounts ensuring an effortless and superior travel experience through the airport environment for Qantas First and Premium passengers.

You will demonstrate a positive and analytical approach to problem solving and ability to produce results within tight timeframes.

You'll have -

• At least 1 to 2 years of relevant experience preferably in the aviation or tourism industry.
• At least a diploma in a relevant business or tourism discipline is preferred.
• Familiar with arrival and departure procedures and formalities.
• Knowledgeable in all aspects of the Qantas Frequent Flyer Program, other recognition and loyalty programs such as Chairman's Lounge, Qantas Club benefits and entitlements.
• Understanding of the Aviation Legislation requirements as they pertain to Qantas and the ability to ensure implementation of the robust corporate processes and procedures to ensure Airport compliance.
• Willing to be trained in all aspects of operational, safety, security, dangerous goods and emergency policies and procedures as outlined in various operational manuals.
• Ability to assist customers with their baggage (within established OH&S guidelines).
• Strong exposure to administrative responsibilities such as invoicing and reviewing customer databases, with the ability to work confidently across all Microsoft Office applications (e.g. Word, Excel, Outlook, PowerPoint).
• A service professional with a demonstrated depth of experience, understanding and commitment to delivering Qantas service in accordance to the specifications of the Airport Service Guide.

Why Qantas

If you're successful in your application, you'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options: Make use of leave and flexible working opportunities
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We'll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

If you're ready to step into a culture that will challenge and excite you, submit an application and let's explore how we go places together.

Applications close 30th June 2026

Qualifications

Essential Criteria At least 1 to 2 years of relevant experience preferably in the aviation or tourism industry. At least a diploma in a relevant business or tourism discipline is preferred. Familiar with arrival and departure procedures and formalities. Knowledgeable in all aspects of the Qantas Frequent Flyer Program, other recognition and loyalty programs such as Chairman's Lounge, Qantas Club benefits and entitlements. Understanding of the Aviation Legislation requirements as they pertain to Qantas and the ability to ensure implementation of the robust corporate processes and procedures to ensure Airport compliance. Proficient use of the Qantas Check-in system (desirable). Willing to be trained in all aspects of operational, safety, security, dangerous goods and emergency policies and procedures as outlined in various operational manuals. Ability to assist customers with their baggage (within established OH&S guidelines). A service professional with a demonstrated depth of experience, understanding and commitment to delivering Qantas service in accordance to the specifications of the Airport Service Guide. Endeavour to constantly deliver the Qantas product with a gracious, proactive and resourceful approach to recovery service failures. Demonstrate leadership and negotiating skills in a customer service team environment. Strong time management skills with the ability to coordinate multiple priorities at once. Highly developed interpersonal & relationship management skills with attention to detail and a positive approach to all aspects of the role. An ability to relate and communicate to all people equally - respectful of diversity and cultural differences Consistently well groomed, with the ability to wear the Qantas uniform with pride and in accordance with company standards. Must be committed to the continuing process of terminal integration through familiarisation, learning and 7 days shift roster rotation (and overtime as required). Positive and Analytical approach to problem solving and capacity to produce results within a given timeframe. Exposure to administrative responsibilities such as invoicing and reviewing customer databases, with the ability to work confidently across all Microsoft Office applications (e.g. Word, Excel, Outlook, PowerPoint).