CONTRACT QUALITY SERVICE MANAGEMENT EXECUTIVE - Fast Hire - #HJZ
4000 - 5000 SGDTemporary
Recruit Express Pte Ltd
Key Responsibilities
- Manage and respond to patient/service feedback , ensuring timely resolution and closure
- Analyse feedback to identify trends, patterns and opportunities for service improvement
- Coordinate hospital-wide quality service initiatives, programmes and projects
- Plan and organise events, surveys and focus group discussions
- Prepare and maintain feedback dashboards and reports
- Present service feedback insights to hospital committees and workgroups
- Support initiatives to strengthen the organisation's service culture and patient experience
- Work closely with internal stakeholders to drive service excellence initiatives
Requirements
- Min Bachelor's Degree, preferably in Marketing, Communications, Psychology, Business or related disciplines
- At least 5 years of experience in Marketing Communications, Service Quality or related fields
- Healthcare experience is an advantage
- Strong writing and communication skills
- Prior experience in feedback / complaint management is preferred
- Strong interpersonal and stakeholder management skills
- Organised, creative, proactive and able to manage multiple projects
- Comfortable working independently under tight timelines
- Good knowledge of social media platforms
- Experience in data management / analytics is an advantage
If you are interested in any of the positions, do kindly dropyour most updated resume to View email address on mycareersfuture.gov.sg
Esther Lim Suk Hui
EA Personnel No: R1872808
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599
Vacancy posted 11 days ago
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