Assistant Manager Customer Experience
5800 - 6500 SGDFull-time
MOKARA SPORTS PTE. LTD.
About the Role
If you love people, thrive in a fast-paced environment and take real pride in delivering exceptional service, we'd love to meet you. Mokara is a close-knit team that puts families and children at the heart of everything we do, and we're looking for an Assistant Manager, Customer Experience to help lead that experience from the front.
This is a leadership role at the centre of our front-of-house operations. You'll guide the Customer Experience team, own our ticketing system hands-on, and act as the bridge between frontline service and management, stepping in for the Customer Experience Manager when they're away. You should be someone who leads with confidence, thinks a few steps ahead, and stays hands-on even at the busiest times.
What You'll Own
Customer Experience Leadership
- Set the tone at the front desk, modelling the service standard you want the team to deliver
- Oversee daily interactions across all channels
- Personally handle escalated or sensitive customer issues with fairness and empathy
- Maintain consistent service quality across every shift
Ticketing System Ownership
- Take hands-on ownership of our ticketing system, working tickets directly.
- Monitor queues and keep response times on track.
- Make sure every customer conversation is accurately logged and resolved.
- Spot recurring issues and flag trends that management should know about.
Team Scheduling & Coverage
- Plan and manage the Customer Experience team's roster.
- Ensure the floor is properly staffed across shifts, weekends and peak periods.
- Step in operationally yourself when coverage is tight.
Coaching & Development
- Mentor, coach and lead the Customer Experience Associates on service quality, systems and communication.
- Support onboarding and refreshers.
- Give management honest feedback on performance and training needs.
SOP Input & Continuous Improvement
- Bring frontline insight back to the Customer Experience Manager.
- Recommend improvements to SOPs, workflows and escalation paths based on what you see working (or not) on the ground.
- Contribute ideas rather than simply enforcing what's already written.
Acting Manager
- Step in for the Customer Experience Manager when they're unavailable.
- Keep decisions moving and the team supported in their absence.
About You
- 3 to 5 years of customer service experience, including at least 1 to 2 years leading, supervising or mentoring others.
- Comfortable owning a ticketing or CRM system hands-on, not just overseeing it.
- Calm and clear under pressure, with strong written and verbal communication.
- Structured and detail-driven; you care about getting records and processes right, not just resolving the issue in front of you.
- Able to balance leading a team with staying hands-on during busy periods.
- Diploma or Degree in Business, Hospitality, Communications, Education or a related field preferred; leadership or service-excellence training is a plus.
- Able to work shifts, weekends and selected public holidays, including support during peak periods and events.
Vacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Assistant Manager Customer Experience in Singapore vacancy
5000 - 6000 SGD
...The Customer Experience Manager is responsible for managing strategic customer accounts by delivering exceptional service, strengthening customer relationships, and ensuring operational excellence throughout the order fulfilment and supply chain process. This role serves...- ...loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range... ...fostering a customer-centric culture across all touchpoints. Manage the end-to-end customer journey, ensuring a seamless and consistent...
3800 SGD
...The Customer Experience Manager at Essensuals Orchard, the Singapore flagship of TONI&GUY, is responsible for delivering exceptional client experiences by maintaining high service standards across all customer touchpoints. The role includes managing customer feedback and service...3200 - 3800 SGD
...its next phase of expansion, we are looking for a Customer Service Manager who will champion AMACHA’s signature experience: elevated hospitality, consistency, and a warm,... ...pre-opening training and service readiness. Assist in building internal systems for handling customer...4000 - 5200 SGD
...Customer Experience Associate We are looking for a friendly, service-oriented and motivated Customer... ...Provide excellent customer service and assist customers throughout their shopping... ...ad-hoc duties as assigned by the Branch Manager . Requirements Customer-oriented...- ...bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our... ...DESCRIPTION Position Summary As a Technical Customer Experience Manager within Thermo Fisher Scientific’s BioProduction Group, you...Remote job
2500 - 3000 SGD
...Love music, people, and creating great customer experiences? Join an established music education group with centres islandwide across Singapore... ...schedules, teacher arrangements, and classroom utilisation Assist in centre events, performances, workshops, and promotional...5000 - 6000 SGD
...that optimizes sales result with specific ownership for the customer experience on the sales floor. Drives result by developing and executing... ...Promote ownership and accountability for category management Understands and adheres to and reinforces company and brand...2800 - 3500 SGD
...Responsibilities: 1. Operational Oversight: - Manage day-to-day gym and clinic operations,... ...and professional demeanour. - Educate customers about our products, services, and... ...policyholders. Reports to : Head of Customer Experience and Hub Manager Support at UFIT...2900 - 4800 SGD
...Maintain a positive and professional attitude at all times Support senior team members in managing client accounts Build trust by being reliable and detail-oriented Customer Service Skills Learn and apply company customer service standards Handle basic client...3000 - 3700 SGD
...Role To deliver exceptional customer service in a dynamic and fast... ...or potential concerns to the management team to foster a... ...Team and Director, Manager, or Assistant Manager in achieving sustained... ...Criteria: At least 2-3 years’ experience in the customer service field...2000 - 2200 SGD
...Customer Experience (CX) & Outlet Supervisor Multiple Openings | Full-Time & Part-Time Neko Neko is expanding... ...include: Welcoming customers and managing check-ins and check-outs Responding to enquiries and assisting with bookings Communicating service and care...3000 - 5000 SGD
...Digital Sales & Customer Engagement ● Manage enquiries received through digital channels including website... ...the sales journey. Customer Experience Management ● Deliver a premium showroom... ...● Generate sales activity reports and assist management in analysing customer trends...2100 - 3400 SGD
...Build your experience in customer service and sales with our team. Responsibilities Welcome and engage customers. Understand customer needs. Explain suitable products. Support team performance. Requirements Customer-friendly. Good listening skills....3400 - 6000 SGD
...The Customer Experience (CX) team drives service delivery transformation across the One Contact Centre... ...goals. Key Responsibilities As a Manager (Customer Experience), you will... ...and skills to deliver quality service • Assist in establishing escalation pathways for...4000 - 8000 SGD
...food, and fun. We're looking for a motivated and guest-focused Assistant Customer Service Manager to support our front-of-house operations and help lead our service team to deliver an outstanding experience for every guest. Job Summary As the Assistant Customer Service...3000 - 6000 SGD
...No experience required | Training provided | Career progression | Weekly performance incentives... ...face marketing campaigns Engage with customers at events, roadshows, and residential... ...growth, we’d love to hear from you.Management Trainee No experience required | Training...3000 - 3500 SGD
...Job Responsibilities Handle customer enquiries across e-commerce... ...channels on a daily basis. Manage customer complaints professionally... ...efficiency and customer experience. Source, train, maintain, and... ...powered customer support tools. Assist with order fulfilment, packing...- ...its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a... ...Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide...
2600 - 2800 SGD
...(rotational off-days among team) We are looking for Retail Customer Experience Associates to join our mattress retail showroom in Orchard.... ...we’d love to speak with you. What You’ll Do Welcome and assist customers in-store, understanding their needs and preferences...3000 - 5000 SGD
...Join a team working on events, roadshows and face-to-face customer engagement campaigns . Your day-to-day • Engage with... ...development Team support We're looking for energetic individuals who are willing to learn and grow. No experience required....3000 - 5000 SGD
...who enjoy meeting people and want to build valuable skills in customer engagement and marketing. Whether you're a fresh graduate or looking... ...Build positive relationships by providing a great customer experience. Represent our clients in a professional and approachable manner...2400 - 4000 SGD
...-paced environment where you'll meet new people, gain hands-on experience and develop skills that can take you further. What You'll Do... ...brands through events and marketing campaigns Connect with customers through face-to-face interactions Deliver positive and memorable...4000 - 6000 SGD
...About the Role We are looking for a dynamic and results-driven Customer Experience Operations Manager to lead our front-line service operations. In this role, you will be responsible for transforming the customer journey—from inquiry to fulfillment—by championing process...16000 - 22000 SGD
...About Digital Customer Experience (DCX) Capgemini's Digital Customer Experience (DCX) practice helps organisations across the public sector, financial services, and consumer industries envision and deliver AI-enabled, connected customer experiences built for the next era...- • Strategically manage the assigned Commodity portfolio in operational procurement to support... ...trade/ deal and must have prior hands-on experiences in most of these activities • Be... ...vendors, striving to meet and exceed our customers' quality requirements for the assigned Commodity...
2500 - 4500 SGD
...seeking an organised, proactive and customer-focused Operations & Customer Experience Executive to support the day-to-day... ...will work closely with the Country Manager, Senior Yacht Broker, marinas,... ...operational and customer records. * Assist with general administrative duties...- ...Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession. We are looking for a dynamic and driven Assistant Manager, Client Experience to join our team specializing in SME lending product. What will you do: Team Leadership...
2200 - 2500 SGD
...Key Responsibilities Assist passengers with check-in procedures Greet and guide arriving passengers... ...departure processes Lead and coordinate customer service operations Deliver excellent customer service experience Requirements ~1–2 years of customer service...9000 - 18000 SGD
...At KPMG, our Customer team is at the forefront of innovation and excellence, driving impactful... ...and technologies to deliver Total Experience (TX) – empowering organisations to create... ...challenges Oversee engagement economics, risk management, and quality assurance across projects...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Assistant Manager Customer Experience. Be the first to apply!
