Customer Experience Executive
Full-time
PRISM+
PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.
Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.
As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.
Job Description:- Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
- As the 2nd level support, review escalated cases and provide advice to frontline agents
- Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
- Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
- Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
- Audit works submitted by agents to ensure data integrity and accuracy
- Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes
- Any other ad-hoc tasks as assigned by the Company.
Requirements
- Diploma from a recognised institution
- Previous experience working in a contact center (technical support and e-commerce will be an advantage)
- Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
- Strong interest in consumer electronics and technology
- Think big - make decision based on risk assessment and proper judgement
- Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
- Data driven - you will be required to generate data, structure them and provide insights
Kindly be informed that only shortlisted candidates will be notified.
Benefits
- Annual outpatient benefit (Includes dental and optical benefits)
- Birthday leave
- Health insurance
- Performance bonus
- Annual increment
- Free flow snacks and Bubble Tea Friday!
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Executive in Singapore vacancy
3000 - 3700 SGD
...extensive product knowledge and excellent customer service in order to ensure that he/she... ...leads Assist Centre Team and Manager to execute and manage teacher growth plans in order... ...Hiring Criteria: At least 1 - 2 years' experience specializing in customer service field...2800 - 3800 SGD
...We are looking for a Customer Experience Executive (User Operations) to support and enhance the customer journey across CHAGEE’s digital platforms and retail touch points. This is a 12-month contract, entry-level role suited to someone who is detail-oriented, eager to learn...- ...tangible results. Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession. As a Executive, Customer Experience you are the first line of support and engagement for our clients. You will ensure every interaction reflects...
2200 - 3000 SGD
...Hiring: Customer Experience Officer (Music Education Centres – Islandwide) Love music and enjoy working with people? Join an established music education group supporting students and parents across Singapore! We are looking for friendly and service-oriented individuals...- ...number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances. Join us...
2700 - 3500 SGD
...Leave | Medical Leave Key Responsibilities Deliver a warm, personalised and engaging showroom experience by proactively welcoming and interacting with walk-in customers. Build genuine rapport with customers, understand their vehicle preferences and identify their purchasing...3000 - 5000 SGD
...units. Responsibilities: Lead the end-to-end process of customer feedback management. Systematically tabulate and analyse the... ...these initiatives to ensure sustained improvements in customer experience. Oversee and manage the organisation’s service recognition programme...3000 - 5000 SGD
...people and want to build valuable skills in customer engagement and marketing. Whether you're... ...by providing a great customer experience. Represent our clients in a professional... ...approachable manner. Support the planning and execution of marketing campaigns. Work closely...- ...loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range... ...customer experience projects and initiatives, ensuring successful execution and measurable business impact. Create an environment that...
800 SGD
...carrying out various business development and customer relationship related initiatives across... ...be working closely with the CEO and the Executive Director and will interface with key... ...on the front lines of the customer experience, serving as an “Official Host” of a few...3400 - 6000 SGD
...Customer Experience Manager Job Purpose: Lead client relationship strategies to ensure high-level service quality and long-term customer retention. Key Responsibilities: Develop and implement customer service protocols to enhance client satisfaction. Analyze service...2600 - 2800 SGD
...NATRAHEA is hiring 10x Customer Experience Specialists. To upkeep the brand image and provide the best service to our customers. Job Description: Greet guests at the front desk Handle registration and billing transactions Arrange and organise consultation...8000 - 13000 SGD
...Role Overview We are looking for an experienced Customer Experience Designer to lead the design of intuitive, effective and visually polished digital products. You will work closely with clients to understand their business needs and translate complex workflows into clear...2400 - 4000 SGD
...Enjoy? Forget boring routines. Every day brings new people, new experiences, and new opportunities to challenge yourself. What You'll Do... ...exciting events and campaigns • Deliver memorable one-to-one customer experiences • Learn sales, communication, and leadership...2200 - 3000 SGD
...Love Music & Working with People? Join an established music education group with centres across Singapore as a Customer Experience Officer ! Engage with students and parents Manage enquiries, registrations, schedules & payments Support enrolment growth through...5000 - 6500 SGD
...The Customer Service Manager & Customer Experience Lead is responsible for leading the Customer Service team to deliver exceptional customer experiences across... ...Customer Experience Leadership Develop and execute customer experience strategies that enhance customer satisfaction...2600 - 4500 SGD
...consumers, driven by advanced technology and a mission to enrich everyday life. Now, we're on the lookout for a professional Customer Experience Consultant to join us in Singapore. Your Role on Our Journey As a Customer Experience Consultant, you'll be the go-to...4000 SGD
...You will: Effectively solve customer inquiries via phone, email Hold a high bar for Support when owning customer interactions... ...while possessing the ability to inspire passion in others Experience in direct customer or client-facing roles Interest in implementing...7000 - 8500 SGD
...To lead the Global Customer Experience transformation agenda by digitizing, simplifying, and improving the end-to-end customer journey across digital, self-service, and frontline touchpoints. The role will focus on creating seamless, transparent, and personalized customer...- ...number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances. Join...
2700 - 2900 SGD
...a beginner-friendly, safe, and fun environment for all to climb, socialize, and unwind from daily life. Job Summary The Customer Experience Manager ensures customers have a smooth climbing experience by handling inquiries, resolving complaints, managing feedback channels...2500 - 3000 SGD
...Love music, people, and creating great customer experiences? Join an established music education group with centres islandwide across Singapore! We are looking for a friendly, energetic, and service-oriented Customer Experience Officer to support daily centre operations,...3800 - 5000 SGD
...Looking for a role where every day is different? Join us to gain experience in customer engagement, marketing campaigns, and event management while... ...brands professionally Collaborate with teammates to execute campaigns Develop communication and presentation skills...4500 - 7000 SGD
...Job Responsibilities: Develop and implement customer experience strategies Enhance the overall customer journey in the service department Manage customer feedback, data and drive continuous improvement using manufacturer’s customer service tool Resolve customer...3500 - 4500 SGD
...Put your understanding of human behaviour into practice by helping brands communicate their message, connect with customers and create meaningful experiences. We are a sales and marketing company representing established brands through events and direct customer engagement...4000 - 5500 SGD
...Digital Commerce & Customer Experience Lead Gryphon Tea Company | Singapore At Gryphon Tea Company, we believe tea is more than just a beverage—it is an experience that brings together craftsmanship, innovation, design and culture. As we continue to grow across retail...3000 - 5000 SGD
...looking for motivated individuals to join our growing team. No experience? That's completely fine. If you're willing to learn and enjoy meeting... ...Represent clients through events and roadshows Speak with customers and share information about products and services Assist in...3000 - 4500 SGD
...engagement Handle parent queries with professionalism, empathy, and solution-oriented communication Ensure a seamless and high-quality experience throughout the parent journey Maintain accurate tracking of leads, engagement activities, and enrolment progress Collaborate...3800 - 5000 SGD
...potential while helping businesses grow through customer acquisition and business growth... ...Job Summary Join us to gain hands-on experience in customer engagement, marketing campaigns... ...Assist in planning and executing promotional events and marketing campaigns...5000 - 8000 SGD
...Role Overview The Head of Enrolment & Customer Experience is responsible for driving enrolment growth, managing the full parent journey, and... ...Enrolment strategy & conversion Marketing direction (with execution support) Parent engagement & retention Requirements ✅...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Executive. Be the first to apply!
