Customer Service Analyst
3000 - 4500 SGDFull-time
AIA Tampines
The key responsibility of Customer Service Analyst (CSA) is to be the first point of contact for all walk-in customers at the Service Centre. The CSA is expected to provide high service standards to customers who visit the Service Centre.
Responsibilities:
- Provide consistent and positive customer experience to all walk-in customers.
- To ensure accuracy and compliance for all customers' requests.
- Educating customers on the features and benefits of our digital tools.
- Handle and manage appeals, feedback and first level escalations.
- Constantly identify process improvements with the objective to improve overall customer experience.
Requirements:
- At least a diploma or degree of any field
- Minimum 2 years of experience in customer service, preferably in the insurance industry
- Have a passion to deliver customer-centric service
- Good communication skills, strong attention to detail and problem-solving skills
- Resilient and able to work effectively under pressure
- A team player with high level of commitment and flexibility
Vacancy posted 22 days ago
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