F&B Cocktail Server
2320 - 2880 SGDMarina Bay Sands PTE. LTD.
Job Responsibilities
Maintain complete knowledge of:
- All menu items available in the bar
- All liquor brands, beers, and non-alcoholic selectionsavailable in the bar
- Every wine/champagne by the glass and major wines on thewine list
- Designated glassware and garnishes for drinks
- Out of stock items
- Bar layout, station layout, hours of operation
- Imputing of items in the Info Genesis system
- Daily arrival / departure, VIPs
- Be aware of in-house group activities, locations and times
- Correct maintenance and use of equipment
- All department policies / service procedures
· Initiates and engages in conversation with allguests in a professional and friendly manner.
· Acts as an ambassador of the venue, marketingthe outlet and all products offered to the targeted customer base.
· Provide bottle service and participate in bottlerituals.
· Attend line-ups with other staff and review allinformation pertinent to the day’s business.
· Check own grooming and attire standard.
· Meet with Head Bartenders or Manager to reviewdaily specials and out of stock items. Ensure that other members of the staffare aware of such changes.
· Communicate closely with Head Bartenders andbartenders to ensure quality service is achieved.
· Assist other service attendants wheneverpossible.
· Perform work and side duties in accordance withdepartmental procedures.
· Maintain storage areas with proper supplies,organization, and cleanliness. Rectify any cleanliness/organizationdeficiencies as requested by superiors.
· Replenish par levels for supplies and equipment.Complete requisitions to replenish shortages or additional items needed for theanticipated business.
· Upsell to guests whenever possible.
· Collection of empty glassware.
· Prepare special items for events in accordancewith superior’s requests.
· Attend meal breaks as assigned.
· Prepare workstations & pantries, ensuringcompliance to departmental standards.
· Ensure that all materials, equipment are incomplete readiness for service in accordance to business needs.
· Ensuring that all procedures are carried out todepartmental standards.
· Participate and contribute in all designatedmeetings and training sessions.
· Daily check and cleaning of work areas ensuringcompliance with standards of cleanliness and order. Report any defects toManager on Duty.
· Anticipate, acknowledge and respond promptly toguests requests at all times.
· Be familiar with all operation services/featuresand local attractions/activities to respond accurately to any guest inquiry.
· Report guest opportunities to Superiorsfollowing the instant pacification procedures and ensuring guest satisfaction.Advise of the problem and if unable to solve the problem, ask for superior’sassistance.
· Anticipate, acknowledge and respond promptly toguests requests at all times.
· Be aware of guest reactions and communicate withsuperior and other service staff to ensure guest satisfaction.
· Maintain cleanliness and working conditions ofdepartmental equipment, supplies, and work areas.
· Answer outlet telephone within 3 rings, usingcorrect salutations and telephone etiquette.
· Ensure all assigned closing duties are completedbefore signing out.
· Take part in formal training programs.
· Provide feedback of any problems to theSuperior.
· Work to be part of a cooperative workingclimate, maximizing productivity and employee morale.
· Report to Manager on Duty work orders formaintenance and repairs to be submitted to Manager.
· Review status of assignments and any follow-upactions with Manager on Duty.
· Successful completion of thetraining/certification processes.
· Collect & Analyze Guest Preferences andComment Cards.
Job Requirements
Education & Certification
· Minimum Secondary school education
Experience
· Minimum 12 months in customer service / guestcontact roles, preferably in a hospitality organization
Other Prerequisites
· Meet the legal age to handle alcohol for workpurposes
· F&B Knowledge
· Beverage experience is an advantage
· Info Genesis Proficient is an advantage
2320 - 2880 SGD
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