Principal Engineer Completion & Well Intervention
Baker Hughes
Do you like initiate efficiency, simplicity and quality within the customer facing organizations Do you enjoy being part of team that provides high-quality technical support for customers Join our cutting-edge Engineering team A leader in the Energy Technology Industry. Baker Hughes offers opportunities for qualified people who want to grow in our high-performance organization. Our leading technologies and our ability to apply them safety and effectively create value for our customers and shareholders. Partner with the best In this role, you will be responsible for driving end to end product performance, reliability, and technical support excellence across the CWI product portfolio. As a Principal Engineer – Completion & Well Intervention, you will be responsible for:
- Defining and driving the performance engineering strategy for the CWI product line, ensuring alignment with business and customer outcomes.
- Leading root cause analysis efforts for critical product issues and ensure implementation of long-term corrective actions.
- Developing and implement scalable support models, including proactive monitoring and predictive maintenance.
- Ensuring that product design conforms to the requirements specifications.
- Providing technical escalation support for complex customer cases and high-impact incidents.
- Leading, mentoring and developing a high-performing team of product performance engineers and technical specialists.
- Partnering with Product Management, R&D, Quality, and Operations teams to drive product improvements.
- Utilizing advanced analytics and monitoring tools to identify performance trends and potential risks.
- Leading initiatives to improve efficiency, reduce downtime, and optimize operational costs.
- Have at least Bachelor's or Master's degree in in Engineering (Electrical, Mechanical, Industrial, Systems, or related field).
- Have a minimum of 12+ years of experience in product performance engineering, technical support, product development, or related fields.
- Have proven leadership experience managing cross-functional engineering teams.
- Have experience with complex product systems (within CWI or similar product ecosystems).
- Be familiar with root cause analysis methodologies (e.g., 8D, Six Sigma, FMEA).
- Have knowledge of CWI-centric customer support systems, ticketing platforms, and service management frameworks.
- Have experience with digital transformation, AI/ML-driven performance analytics, or predictive maintenance.
- Have certification in Six Sigma, Lean, or Project Management (PMP), prior experience working with global teams and customers.
- Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
Vacancy posted 4 days ago
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