Technical Operations Support Specialist
6000 - 7500 SGDManpower Staffing Services (S) Pte Ltd
Overview
A leading global technology organization is seeking a Technical Operations Support Specialist to support data collection systems and operational processes. This role requires technical troubleshooting expertise, analytical thinking, and the ability to manage multiple priorities in a dynamic environment. The successful candidate will work across hardware, software, and network systems, with a focus on supporting macOS and iOS environments.
Key Requirements
- Ability to work effectively in a fast-paced and evolving environment.
- Good organizational and time management skills, with the ability to prioritize multiple tasks.
- Analytical skills with the ability to gather, interpret, and utilize data to support operational decisions.
- Experience troubleshooting hardware and software issues.
- Knowledge of macOS and iOS troubleshooting methodologies, including hardware and software isolation techniques.
- Experience with network configuration and troubleshooting, including VPN connectivity.
- Familiarity with performing diagnostics and firmware updates to resolve technical issues.
- Understanding of services, protocols, and remote access technologies such as SSH, SMB, and VNC.
- Ability to meet deadlines while maintaining attention to detail and quality.
- Effective verbal and written communication skills, with the ability to work collaboratively across teams.
- Bachelor's Degree, Diploma, or equivalent practical experience in Information Technology, Computer Science, Engineering, Information Systems, or a related discipline.
Additional Skills
The following skills will be advantageous:
- Experience working with Command Line Interface (CLI) tools.
- Exposure to Windows and Linux operating systems.
- Knowledge of scripting or automation tools such as AppleScript, Automator, or Python.
- Experience supporting IT Operations, Systems Support, Infrastructure Support, Technical Support, or End User Computing (EUC) environments.
Responsibilities
- Coordinate and manage technical investigations to support operational objectives.
- Collaborate with cross-functional teams to support testing and operational activities.
- Provide Level 2 support for escalated technical issues and work towards timely resolution.
- Assess, prioritize, and triage operational issues according to impact and urgency.
- Gather and analyze operational metrics to identify process improvement opportunities.
- Troubleshoot hardware, software, network, and system-related issues to maintain operational continuity.
- Maintain accurate documentation of investigations, technical issues, and resolutions.
- Support continuous improvement initiatives that enhance operational efficiency and service quality.
- Contribute to the reliability and effectiveness of operational support processes.
8000 - 10500 SGD
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