Student Management Officer (Tampines, 1 Year)

Contract Period: 21 October 2026 to 19 November 2027

Working Hours: Mondays to Fridays, 8:00am to 3:00pm, during school terms only (including a 30-minute lunch break)

• 2026 Term 4: Wednesday, 21 October 2026 to Friday, 20 November 2026
• 2027 Term 1: 4 January to 12 March 2027
• 2027 Term 2: 22 March to 28 May 2027
• 2027 Term 3: 28 June to 3 September 2027
• 2027 Term 4: 13 September to 19 November 2027
• No work on Saturdays, Sundays, gazetted public holidays and school holidays

Key Responsibilities

• Fact-finding: Gather accounts and information from affected parties, including students and witnesses, to build a clear picture of incidents or concerns.
• Case inquiry and documentation: Support the Year Head in establishing the facts of reported student conduct incidents through interviews, reviewing available information, documentation and appropriate follow-up. You will not decide disciplinary outcomes.
• Student engagement: Engage students of varying profiles in a supportive and constructive manner, drawing on an understanding of classroom dynamics and student behaviour to build rapport and help reach positive outcomes.
• Restorative and conflict-resolution support: Where the Year Head assesses it as appropriate, facilitate restorative conversations or other conflict-resolution processes between students. Cases involving bullying, a significant power imbalance, safety concerns or serious misconduct are referred to the Year Head for direction before any joint dialogue takes place.
• Parent engagement: Support the Year Head or Form Teacher in communicating with parents or guardians on student management matters, including gathering relevant information and giving agreed factual updates. Without prior clearance from the Year Head or a School Leader, you will not communicate findings, attribute fault, make commitments on behalf of the school, or communicate disciplinary decisions.
• Escalation of concerns: Promptly escalate cases to the Year Head or designated school personnel if they involve students' safety and wellbeing.
• Student supervision and presence: Maintain a visible presence during designated recesses, examinations, detention periods and student movement. Observe student interactions, give appropriate verbal reminders and support orderly behaviour. Refer matters that need disciplinary intervention promptly to the teacher-in-charge or Year Head.
• Record-keeping and reporting: Keep proper case notes for all student management matters you handle, and give the Year Head regular updates on case progress to support accountability and continuity of care.
• Detention supervision: Supervise students assigned to detention and make sure they behave in an orderly way and follow the school's detention requirements. Engage students appropriately to encourage reflection on their behaviour and better choices. Monitor and record attendance and any significant observations or incidents during detention. Refer behavioural concerns, or matters needing disciplinary action, to the Year Head or designated teacher.

Job Requirements

Preferred qualifications, skills and experience:

• A Diploma or Degree in Social Work, Psychology, Counselling, Youth Work, Education or a related discipline would be an advantage
• At least 2 years' experience working directly with children or youths, particularly in a school, youth, community or social-service setting
• Experience in student discipline, case management, restorative practices, counselling support, youth mentoring or behaviour management would be an advantage
• Able to build rapport with primary-school-aged children while keeping appropriate professional boundaries and authority
• Able to hold sensitive conversations objectively, listen to differing accounts and document information accurately
• Able to stay calm, impartial and non-judgmental when handling conflict and emotionally charged situations
• Strong written and verbal communication skills, including preparing concise case notes and communicating appropriately with school staff and parents
• Sound judgement in recognising cases that need immediate escalation to school personnel
• High level of integrity and discretion in handling confidential student and family information

EA License No.: 96C4864

Reg. No.: R22110485 (Shanice Lim Xin Ni)