Front Office Officer
2000 - 2300 SGDFull-time
Young Women's Christian Association of Singapore
Company Overview
Founded in 1875, the Young Women’s Christian Association (YWCA) of Singapore empowers women from low-income families through holistic programmes. YWCA Fort Canning, its hospitality arm, supports social initiatives like Empowering Mums and Meals-on-Wheels with all net proceeds.
Job Summary
Join YWCA Fort Canning’s Front Office team to deliver exceptional guest service in a serene hotel environment, handling reservations, guest relations, billing, and general office duties to ensure a smooth and welcoming experience.
Responsibilities
- Greet and attend to guests promptly to deliver a welcoming and high-quality customer service experience
- Manage all reservation channels to accurately record and confirm room bookings
- Distribute room keys efficiently to guests assigned to their rooms
- Maintain detailed knowledge of room categories, locations, capacities, and furnishings to assist guests effectively
- Resolve guest complaints and issues quickly to maintain guest satisfaction and service standards
- Process accounts and billing accurately and efficiently to ensure correct guest charges
- Perform general office duties including managing correspondence, emails, filing, and operating the switchboard
- Handle all incoming and outgoing mail, faxes, and messages for guests promptly
- Report unusual occurrences to the Supervisor on duty for timely resolution
- Carry out additional duties as assigned by the Supervisor to support Front Office operations
Preferred competencies and qualifications
- Minimum O Level or Higher NITEC in Hospitality Operations preferred
- Minimum 1 year of experience preferably in front desk service
- Ability to work shifts and collaborate effectively as a team player
- Good verbal and written communication skills to interact clearly with guests and colleagues
- Strong customer service skills to enhance guest experience
Vacancy posted a month ago
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