Front Office Specialist (Hotels)
2400 - 2800 SGDFull-time
Resorts World Sentosa
Job Summary:
We are seeking a warm and attentive Guest Experience Specialist (Front Office) to join our team. This role is responsible for delivering professional check-in and check-out services, supporting guest recognition programs, and ensuring a seamless and enjoyable stay for all guests. You’ll play a key role in creating positive first impressions and contributing to overall guest satisfaction and loyalty.Key Responsibilities:
- Perform efficient and professional check-in and check-out procedures.
- Promote upselling opportunities and maintain awareness of resort-wide sales initiatives.
- Maintain effective communication within the Front Office and with other departments, especially Housekeeping.
- Handle guest complaints and feedback promptly and professionally.
- Provide information on local attractions, restaurants, and city directions.
Requirements:
- Minimum GCE ‘O’ Level or equivalent.
- Minimum 1 year of experience in customer service.
- Good interpersonal skills with effective multitasking and time management abilities.
- Warm and pleasant personality with good knowledge of local city streets, restaurants, and major attractions in Singapore.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
Vacancy posted 20 days ago
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