Regional Account Director

About the Role:

We are seeking a strategic Regional Account Director to lead our facility management operations across the Asia Pacific region. In this pivotal role, you will be responsible for overseeing the delivery of high-quality, cost-effective, and compliant facility services for a diverse portfolio of corporate and commercial properties. You will drive operational excellence, enhance client satisfaction, and lead a high-performing team of facility managers and technical specialists.

This role requires a strong blend of strategic vision, operational expertise, and leadership skills to navigate the complex regulatory, cultural, and logistical landscape of the APAC region.

Key Responsibilities:

Strategic Leadership & Operations Management:

• Develop and execute the regional facilities strategy aligned with business objectives and client expectations.
• Oversee day-to-day operations across multiple countries in APAC, ensuring consistent service delivery standards (SLAs/KPIs).
• Manage P&L responsibility for the regional portfolio, optimizing operational costs while maintaining service quality.
• Drive continuous improvement initiatives through lean management principles and digital transformation tools.

Team Leadership & Development:

• Lead, mentor, and develop a multi-cultural team of Facility Managers, Technical Leads, and support staff across the region.

• Foster a culture of safety, accountability, and customer-centricity.

• Conduct performance reviews, identify talent gaps, and implement training programs to enhance team capabilities.

Client Relationship & Stakeholder Management:

• Serve as the primary escalation point for key clients and stakeholders in the region.

• Build and maintain strong relationships with internal stakeholders, external vendors, and property owners.

• Conduct regular business reviews with clients to ensure alignment on goals, performance, and future needs.

Compliance, Risk & Sustainability:

• Ensure full compliance with local health, safety, environmental (HSE), and regulatory requirements in all operating countries.

• Implement and monitor risk management protocols, including business continuity planning and emergency response procedures.

• Drive sustainability initiatives (ESG) to reduce carbon footprint and improve energy efficiency across the portfolio.

Vendor & Contract Management:

• Oversee the procurement and management of third-party service providers (cleaning, security, maintenance, etc.).

• Negotiate contracts, monitor vendor performance, and ensure value for money.

Qualifications & Requirements:

Education:  

• Bachelor’s degree in Engineering, Facility Management, Business Administration, or a related field. Master’s degree or MBA is preferred.

Experience:

• Minimum 12-15 years of experience in Facilities Management, with at least 5-7 years in a senior leadership role covering the Asia Pacific region.
• Proven track record in managing large-scale, multi-site portfolios in corporate or commercial sectors.

Technical Skills:

• Deep understanding of FM best practices, ISO standards (e.g., ISO 41001), and HSE regulations.
• Proficiency in CAFM/CMMS systems (e.g., Workday, ServiceNow, Archibus) and Microsoft Office Suite.
• Strong financial acumen with experience in budgeting, forecasting, and P&L management.

Soft Skills:

• Exceptional leadership and people management skills with the ability to influence across cultures.
• Strong strategic thinking and problem-solving abilities.
• Excellent communication and negotiation skills in English (written and verbal); proficiency in Mandarin or other Asian languages is preferred to effectively liaise with regional stakeholders, clients, and partners who communicate primarily in these languages.)