RETAIL TRADE MANAGER
5500 - 9200 SGDDMY JEWELLERS PTE LTD
Job Description & Requirements
A Retail Trade Manager in a jewellery outlet plays a critical role in overseeing the operations, ensuring customer satisfaction, and driving sales. Here’s an overview of the key responsibilities and skills typically associated with this role:
Responsibilities
1. Sales Management
• Develop and implement strategies to achieve sales targets.
• Monitor sales performance and analyze trends to improve business performance.
• Handle high-value transactions and ensure accurate billing.
2. Customer Relationship Management
• Provide excellent customer service to ensure customer satisfaction and loyalty.
• Address customer queries and complaints professionally.
• Assist customers in selecting jewellery that fits their preferences and budget.
3. Team Leadership
• Recruit, train, and manage retail staff.
• Set goals for the team and monitor performance.
• Motivate staff to achieve individual and collective targets.
4. Inventory Management
• Ensure proper stock levels and oversee inventory control.
• Manage ordering, receiving, and displaying merchandise.
• Keep track of high-value jewellery items and ensure proper security measures.
5. Store Operations
• Maintain visual merchandising standards for jewellery displays.
• Oversee store cleanliness and organization.
• Manage day-to-day operations, including opening/closing procedures.
6. Compliance and Reporting
• Ensure compliance with company policies and regulations.
• Prepare sales reports, inventory records, and other operational documents.
Key Skills
• Strong sales and negotiation skills.
• Excellent leadership and team management abilities.
• Effective communication and interpersonal skills.
• Attention to detail, especially with high-value items.
• Knowledge of gemstones, metals, and jewellery trends.
• Proficiency in retail management software and reporting tools.
3500 - 5500 SGD
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