Customer Service Assistant Manager - 1 year contract
4000 - 5000 SGDTemporary
PERSOL SINGAPORE PTE. LTD.
Customer Service Assistant Manager / Manager (Inbound)
Contract Duration: 1 Year Contract, Up $5.5K
Working Hours: 8.30AM - 6.00PM (Mon - Thurs), 8.30AM - 5.30PM (Fri)
Responsibilities:
- Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.
- Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs),execution, and contingencies.
- Provide strategic plans to synergize inbound calls and escalation management to attain timely and professional deliveries with verbal articulacy.
- Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.
- Align objectives and setting expectations with Stakeholders on realistic Service Levels versus call volume, timeframe, and other correlating factors.
- Liaise with business lines and Quality Serviceteam on escalations to support investigations, incident reporting, findings and providing de-escalation solutions.
- Perform service recovery calls as needed for escalation.
- Ensure team is fully utilized during lull period by initiatives to support continuous productivity.
- Timely reporting to management team and stakeholders.
- Conduct coaching and mentoring to the team to improve knowledge, skills, and attitudes.
- Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.
- Perform other adhoc duties as assigned.
Job requirements
- At least 3-5 years of leadership experience for a call centre.
- Strong communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Minimum Degree qualification in Business, Marketing, or related field.
- Proficiency in MS Office (Excel, Word) and basic data entry tools.
- Availability to work on weekends as required by project schedules.
- High attention to detail and ability to maintain confidentiality.
Salary range : S$5,500.00
Location : Clarke Quay
Interested applicants, please submit your application View email address on mycareersfuture.gov.sg
We regret to inform that only shortlisted candidates will be contacted.
PERSOL Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E EA Reg. No. R1107631
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations. For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at View email address on mycareersfuture.gov.sg.Vacancy posted 16 hours ago
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