Senior Desktop Engineer
3000 - 4500 SGDTemporary
Goldtech Resources Pte. Ltd.
Job Overview
We are looking for an experienced Senior Desktop Engineer to support and manage end-user computing environments in a structured enterprise setting. This role is responsible for ensuring smooth day-to-day IT operations, resolving escalated technical issues, and maintaining desktop infrastructure standards.
The successful candidate will provide Level 2/Level 3 support, oversee endpoint lifecycle management, and collaborate with infrastructure and security teams to ensure system reliability and performance.
Key Responsibilities
- Provide advanced technical support for desktops, laptops, printers, mobile devices, and related peripherals
- Manage installation, configuration, and maintenance of Windows operating systems and enterprise applications
- Administer Active Directory, user accounts, group policies, and access permissions
- Troubleshoot complex hardware, software, and network connectivity issues
- Manage endpoint deployment, imaging, and patch management activities
- Support Microsoft 365 applications and email systems
- Maintain IT asset inventory and ensure compliance with internal IT policies
- Coordinate with vendors for hardware repairs and support services
- Prepare technical documentation, SOPs, and knowledge base articles
- Support IT projects such as system upgrades, device rollouts, and workplace transformation initiatives
- Provide mentorship and guidance to junior support engineers when required
Requirements
- Diploma or Degree in Information Technology, Computer Science, or related discipline
- Minimum 4 to 6 years of experience in desktop support or end-user computing environment
- Strong knowledge of Windows OS, Microsoft 365, and desktop hardware troubleshooting
- Hands-on experience with Active Directory and Group Policy
- Experience with endpoint management tools such as SCCM, Intune, or equivalent
- Good understanding of ITIL processes and structured IT support environments
- Strong problem-solving skills and ability to manage escalations independently
- Good communication skills and customer-focused mindset
Preferred Skills
- Experience supporting hybrid or cloud-based environments (Azure, AWS)
- Exposure to virtualization technologies such as VMware or Hyper-V
- Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications
Please send your detailed resume in MS Word format to View email address on mycareersfuture.gov.sg with
- Education Level
- Working experiences
- Each employment background
- Reason for leaving each employment
- Last drawn salary
- Expected salary
- Date of availability
Vacancy posted 2 days ago
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