Senior Manager, Sales Key Account
7500 - 12000 SGDFull-time
DHL GLOBAL FORWARDING (SINGAPORE) PTE. LTD.
IN THIS ROLE YOU WILL:
- Manages and drives performance of Key Account Specialist Team
- Prepares and communicates the long-term sales strategy and/or plan and annual sales forecast for the respective department
- Delivers financial results in line with agreed revenue & margin budgets and targets
- Drives performance improvement of Key Account group to achieve Sales KPI
- Plans and manages the portfolio of accounts of the Key Account Team
- Invests in critical relationships between CSI/ MNC/ SC Customers and DGF organization
- Provides industry expertise to the team and management, driving the growth of focus sectors
- Supports and facilitates Sales skills/process training relevant to the Key Account Channel
- Performs quarterly reviews, identifies and reports performance variance to senior management,
thereafter, devises/imposes necessary counteractive actions as applicable - Ensures compliance to the requirements of Quality Management System in accordance to the relevant quality procedures and quality manual
- Provides leadership and manages expectations to team of Sales/ Key Account Managers / Supports
- Appointed to groom and train junior staff for continuity plans. Provides coaching to staff and manage sales performance
- Engagement with regional team as well as internal Product Groups
- Performs general administrative functions and maintenance of staff discipline, leave application and involvement in annual budgeting process
- Point of escalation for all commercial / operational matters within the team.
YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:
- Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP monthly performance reviews with customers
- Experience in managing and coaching a team of Freight Sales professionals
- Proven track record in developing and growing business with assigned portfolio of customers through RFQ customised solutions selling
- Good understanding of sector trends in the freight forwarding industry
- Able to identify customer needs by gathering information and building long-term relationships through value creation
- Well developed communication and presentation skills
- Diploma/ degree with more than 10 years of relevant working experience in a MNC environment
**We regret to inform that only shortlisted applicants will be contacted further by the hiring team.**
Vacancy posted 5 days ago
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