IT Service Delivery Analyst (Public Sector Projects)
3000 - 5700 SGDSearch Index Pte Ltd
IT Service Delivery
Project Management
Vendor Management
Stakeholder Management
SLA
Job Scope:
Manage daily IT shared services operations to ensure service delivery targets, SLAs, and customer satisfaction KPIs are achieved.
Oversee service desk activities including incident management, service requests, system changes, and enhancements.
Coordinate with internal stakeholders and external vendors for IT operations, maintenance activities, and issue resolution.
Monitor system performance, service availability, and operational risks to ensure infrastructure stability.
Support hardware and software asset lifecycle management, including maintenance planning and upgrades.
Assist in managing IT operational expenses, resource utilization, and service-related cost.
Identify and implement process improvements to enhance operational efficiency and service quality.
Ensure compliance with IT policies, certifications, audits, and governance requirements.
Support Business Continuity Planning (BCP) and Disaster Recovery (DR) activities.
Participate in IT projects and ensure project timelines and deliverables are achieved.
Coordinate with vendors and stakeholders on all IT-related matters to ensure smooth service operations.
Provide timely reporting, issue escalation, and updates on service performance and operational matters.
Able to provide after-hours and weekend support when required for incident management and critical operational matters.
Any other ad-hoc duties as assigned
Requirements:
Possess a Degree / Diploma in IT or equivalent
Possess ITIL / PMP certification is advantageous
Minimum 3 years’ experience in IT Service Delivery / IT Service Desk / IT Operations / Infrastructure Support
Possess Stakeholder Management & Vendor Management experience
Possess Project Management & SLA experience
Knowledge of IT service management practices and operational standards
Experience with ITSM tools such as ServiceNow is advantageous
Strong analytical, troubleshooting, and problem-solving abilities
Good communication, interpersonal and presentation skills
Other Information:
Location: CBD
Working Hours: 5 Days, Office Hour
To apply please click on the APPLY NOW button.
We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.
Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076
4000 - 5700 SGD
...IT Business Analyst Business Requirements Gathering & Process Analysis Stakeholder Management & Solution Delivery User Stories, UAT & Digital Application Projects Government project Job Scope: Gather, analyse, and document business requirements from stakeholders...4000 - 5700 SGD
...Responsibilities Manage and resolve application incidents, service requests, and system issues within SLA timelines. Monitor application... ...Requirements ~ Possess a Degree / Diploma in Computer Science / IT or equivalent ~2–5 years of experience in application support,...8000 - 10500 SGD
~1-year contract, renewable ~ Government project ~ Hybrid work arrangement Responsibilities Ensure projects are delivered on... ...handle ambiguous projects with minimal guidance, managing end-to-end delivery and aligning with organizational goals. Building strong team...7500 - 9500 SGD
~1-year contract, renewable ~ Hybrid work arrangement ~ Government project Key Responsibilities Perform threat modelling and establish threat profiles to identify, assess, and remediate application security risks. Review application architectures, APIs, and cloud...7500 - 9500 SGD
...Conduct user requirement analysis for the design, definition, development, implementation and enhancement of new or existing IT projects/systems. Liaise closely with business users, evaluate procedures and develop flow diagrams, use cases, as well as translating business...5000 - 7000 SGD
...an ambitious and relationship‑driven Software Services Sales Executive to expand our presence in the Singapore Public Sector . You will be responsible for end‑to‑end... ...Internal Collaboration Collaborate closely with delivery, technical, and leadership teams to strategize...12000 - 14000 SGD
...programs. Role Purpose The Project Manager will be responsible... ..., and managing the end-to-end delivery roadmap, schedules, resources,... ...roadmaps for assigned digital services and platforms. ~ Drive product... ...Vendor Governance ~ Manage IT vendor contracts, ensuring all...4000 - 6000 SGD
~1-year contract, renewable ~ Government project ~ Hybrid work arrangement We are seeking a skilled Process & Transformation Analyst to join our team and drive operational excellence through structured analysis and transformation initiatives. In this role, you will...- ...for a driven and detail-oriented Business Analyst to be part of our team. You will be assigned to a Singapore Government project, where you’ll work directly with... ...to gain hands-on exposure to large-scale IT projects in the public sector, while sharpening your skills in...
18000 - 23000 SGD
...experienced technology leader to oversee IT operations, enterprise platforms, and technology... ...application development and integration projects. The ideal candidate is hands-on,... ...operations, systems, and technology support services Oversee enterprise platforms, business...4000 - 6000 SGD
...IT Sales Account Manager (Public Sector) As part of a dynamic sales team responsible for identifying and developing key government accounts, you should be adept at spotting new opportunities and be required to operate outside your comfort zone to achieve results. Responsibilities...6600 - 9900 SGD
...We are seeking a proactive and detail-oriented IT Project Analyst to support the planning, execution, governance, and successful delivery of enterprise technology initiatives. The ideal candidate will work closely with Project Managers, business stakeholders, vendors, and...- ...Xtremax is seeking an experienced Project Manager to lead and deliver complex application modernization projects within our Public Sector business unit. The ideal candidate will have... ...clients. Responsibility Lead end-to-end delivery of application modernization projects,...
- ...role in Xtremax is focused on improving the citizen service journey by uncovering user needs, analyzing data,... ...and impactful digital services. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies. Responsibility...
7000 - 10000 SGD
...Job Summary The Business Analyst (BAU Support & Governance) manages... ...effective use to support digital services and stakeholder engagement.... ...coordinate resolution with internal IT teams, external vendors, and... ...governance and ensure compliance with public sector IT policies and...5000 - 7500 SGD
...Opportunity Adecco is partnering with public sector to look for an AI Engineer. Design,... ...technologies. Work with APIs, databases, cloud services , and deployment pipelines. Support... ..., reliability, and user experience. Project Delivery & Collaboration Gather...5000 - 7500 SGD
~1-year contract, renewable ~ Government project ~ Hybrid work arrangement About the Role We are looking for a passionate Service Design & User Research Specialist to drive structured user engagement and uncover critical operational insights. You will lead qualitative...6800 - 8500 SGD
...proactive and customer-focused Assistant Service Delivery Manager to support the delivery of high-... ...optimization activities Coordinate project activities and ensure timely delivery of... ...in Service Delivery, Service Management, IT Operations, Customer Support, or a related...5500 - 8000 SGD
...Job Responsibilities Support the Delivery Management Office (DMO) Asia team in managing and monitoring Asia-wide IT initiatives. Prepare and submit project status reports, release calendars, risk & issue registers, and portfolio budget reports. Coordinate with business...- ...engagement managers do more than coordinate projects — they build trusted partnerships, align... ...complex environments. As part of our public sector projects, you will work closely with... ...excellence are critical to ensuring successful delivery across multiple stakeholders and...
6000 - 8000 SGD
...Senior Consultant (Government)/ IT Service Delivery Consultant Responsibilites: Key contact to the customers in the public safety sector (Defence). Involved in IT Project Management and IT Service Delivery Management of IT System, Infrastructure, for developing,...13000 - 16000 SGD
...Practice Director within our Government & Public Sector (G&PS) consulting business. Operating at... ...can navigate the nuances of government projects, orchestrate complex ecosystems, and... ...Expand our footprint across the entire civil service through strong relationship equity...5000 - 7000 SGD
...organization working closely with public and enterprise stakeholders is... .... *Must have the Public Sector experience and Adult-Learning.... ...learning objects Lead and project-manage the full curriculum development... ...and design to production and delivery Oversee the creation of...5500 - 9000 SGD
~1-year contract, renewable ~ Government project ~ Hybrid work arrangement We are seeking a Data Engineer to design, develop,... ...enterprise data platforms. Support the review, preparation, and publication of datasets on the organisation's data access portal....6000 - 12000 SGD
...transformation, technology consulting and software delivery business. Founded in France, Zenika has... ...digital platforms, products and services. The company combines deep engineering... ...accounts, with a particular focus on the Public Sector/Government Sector. Having...6800 - 8500 SGD
...L2 support), fostering a high-performance culture Oversee daily IT operations, maintenance, and compliance with security standards Manage maintenance schedules, change requests, incidents, and service requests Track IT assets and maintain accurate documentation for...6000 - 8000 SGD
...Opportunity: Adecco is partnering with a public sector agency to search for a Community &... ...administrative processes for programme delivery. Create engaging content such as newsletters... ...with attention to detail in event and project delivery. ~ Proficiency in project...9000 - 12000 SGD
...Summary We are looking for a seasoned Service Delivery Manager to oversee the reliable operation... ...maintenance, and ongoing enhancement of IT mission critical systems. Mandatory Skill... ...delivery, leadership experience and project management; Must have experience in IT...6000 - 10000 SGD
...-year contract, renewable ~ Government project ~ Hybrid work arrangement About the... ...design work — from discovery through to delivery. You will work closely with Product Managers... ...considered design decisions. Bring a service design mindset to your work — mapping...6000 - 7800 SGD
...We are looking for a IT Infrastructure Specialist (Project Delivery) to work on a enterprise project. This role requires someone who has experience in infrastructure project delivery. Job Responsibilities Support project execution by ensuring timely delivery of project...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Service Delivery Analyst (Public Sector Projects). Be the first to apply!
