CUSTOMER RELATIONS OFFICER (HDB/HIP PROJECT)

Job Description

• Address inquiries and public feedback related to project site activities and the environments.
• Foster positive relationships with residents to work closely with the relevant parties.
• Conduct regular on-site visits to residents'units for activities such as condition surveys, handing over units with the completed internal work and/or appointments made.
• Arrange water ponding test (where applicable).
• Send reminders and/or make calls to residents prior to the commencement
• of internal work (3 Days Reminder Calls).
• Coordinate with Supervisor, Sub-con representatives, RTO and residents
• for necessary appointments and follow-up (where applicable).
• Maintaining proficiency in the latest HIP Information Centre System (HICS) and
• and staying updated on changes.
• To update and complete all the HICS records within 1 month from the completion
• of the toilet upgrading works and EASE 2.0 for each block.
• Assist administrative and Data processing and programming (UBS) paperwork.
• To disseminate information & handle resident complaints/feedback.
• Other ad-hoc duties as assigned by the Customer Relations Officer and/or management.

Job Requirements

• O level or Diploma in related fields
• 2 to 4 years relevant experience
• Good communication skills.
• Able to work independently
• Better have work experience in HIP/HDB Project