INTERN, TRAINING & SERVICE QUALITY
850 - 1150 SGDInternship
GTRSG PTE. LTD.
KEY RESPONSIBILITIES:
• Conduct briefings to staff during non-peak periods and use past cases as case studies during briefings.
• Conduct audits by using an existing audit checklist to perform audit checks at the counter and gate.
• Observe activities on the ground and identify possible areas of improvement.
• Construction and consolidation of effective course modules to drive operational and service excellence.
• Refresh and updating of existing training materials.
• Conduct random inspections according to the grooming guidelines and standards and SOPs.
• Develop SOPs and guidelines for business continuity plans (e.g. manual check-in).
• Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
KEY REQUIREMENTS:
• Confident in Microsoft Excel, Word and Powerpoint
• Confident in communications
• Observant and meticulous to details
• Excellent writing skills to draft guidelines and procedures
• Ability to collaborate with others and get stakeholder buy-in to drive effective change management
• Have the drive to learn
Vacancy posted 13 days ago
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