Customer Experience Executive
Full-time
AUREUS (RIVERVALE MALL) PTE. LTD.
Roles & Responsibilities
About Aureus Group
Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.
Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.
About the Role
Aureus Group is looking for skilled individuals who can work towards having extensive product knowledge and excellent customer service in order to ensure that he/she can promote the company and our programmes effectively and provide recommendations to all potential leads and customers to keep our company competitive and innovative.
Job Responsibilities
- Conduct assigned number of outgoing sales calls daily
- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
- Answer all incoming phone calls and emails in a timely and professional manner
- Conduct and assist in sales activities and events to help the team with lead generation and conversions
- Assist Centre Team and Manager to ensure healthy centre growth at all times through providing excellent customer service and mitigate student turnover.
- Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads
- Assist Centre Team and Manager to execute and manage teacher growth plans in order to achieve monthly teacher targets assigned by the management for your centre
- Performing any other duties and responsibilities as assigned by the Management
- General Administration
Hiring Criteria
- At least 1 - 2 years' experience specializing in customer service field
- Must be available to work retail hours and on both weekends
- Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
- Able to work in a fast-paced environment
- Flexible and able to adapt to any work situation
- Excellent problem-solving skills
- Positive, extroverted, and outgoing personality with the passion for customer service
Perks and Packages
- Various Performance and Incentive Bonuses
- Medical and Insurance Coverage
- Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
- In-House Learning, Development, and Training are provided
- Professional Career Development Opportunities
- Complimentary Music Lessons
- Vibrant and Supportive Company Culture
- Work Equipment including IT Devices is provided
Vacancy posted 15 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Executive in Singapore vacancy
3000 - 3700 SGD
...segment we operate in. About the Role To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring... ...by the Management. Hiring Criteria: At least 2-3 years’ experience in the customer service field Must be available to work retail...- ...loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range... ..., we create a brighter tomorrow. As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service...
2800 - 3800 SGD
...We are looking for a Customer Experience Executive (User Operations) to support and enhance the customer journey across CHAGEE’s digital platforms and retail touch points. This is a 12-month contract, entry-level role suited to someone who is detail-oriented, eager to learn...2200 - 3000 SGD
...Hiring: Customer Experience Officer (Music Education Centres – Islandwide) Love music and enjoy working with people? Join an established music education group supporting students and parents across Singapore! We are looking for friendly and service-oriented individuals...2500 - 4500 SGD
...About the Role Primus Marine Yachts is seeking an organised, proactive and customer-focused Operations & Customer Experience Executive to support the day-to-day operations of our Singapore office. This role is central to ensuring that our yachts, office and customer...2500 - 3000 SGD
...Love Music & Working with People? Join an established music education group with centres across Singapore as a Customer Experience Executive ! Engage with students and parents Manage enquiries, registrations, schedules & payments Support enrolment growth through...2500 - 3000 SGD
...Role We are looking for a passionate and detail-oriented Customer Champion Executive to help us build meaningful, long-lasting relationships... ...This role is dedicated to creating exceptional post-purchase experiences through personalized communication, customer engagement...3000 - 5000 SGD
...units. Responsibilities: Lead the end-to-end process of customer feedback management. Systematically tabulate and analyse the... ...these initiatives to ensure sustained improvements in customer experience. Oversee and manage the organisation’s service recognition programme...2500 - 3000 SGD
...Customer Experience Executive (AI & Engagement) (Junior ) 5 days (Mon - Fri) 10am - 6pm Redhill $ 2500 - $ 3000 Responsibilities: Deliver a personalized and premium customer experience through proactive engagement. Build and maintain strong customer relationships...2500 - 3000 SGD
...00 Responsibilities: Deliver a personalized and premium customer experience through proactive engagement. Build and maintain strong customer... ...through various communication channels. Plan and execute customer appreciation and engagement initiatives. Support...2800 - 3800 SGD
...every student and family has an exceptional experience while supporting the daily operations... ...smoothly. Key Responsibilities Customer Experience Welcome students, parents... ...& Community Support the planning and execution of student concerts, workshops, holiday...3000 - 5000 SGD
...people and want to build valuable skills in customer engagement and marketing. Whether you're... ...by providing a great customer experience. Represent our clients in a professional... ...approachable manner. Support the planning and execution of marketing campaigns. Work closely...- ...loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range... ...customer experience projects and initiatives, ensuring successful execution and measurable business impact. Create an environment that...
2400 - 4000 SGD
⚡ Big Ambitions Start With One Opportunity. No experience? No problem. We're looking for people with the right attitude, the willingness... ...Represent brands through face-to-face interactions Engage customers at exciting campaigns and events Build confidence and...2500 - 3000 SGD
...Love music, people, and creating great customer experiences? Join an established music education group with centres islandwide across Singapore! We are looking for a friendly, energetic, and service-oriented Customer Experience Officer to support daily centre operations,...3300 - 4500 SGD
...Looking for a role where every day is different? Join us to gain experience in customer engagement, marketing campaigns, and event management while... ...brands professionally Collaborate with teammates to execute campaigns Develop communication and presentation skills...2600 - 2800 SGD
...NATRAHEA is hiring 10x Customer Experience Specialists. To upkeep the brand image and provide the best service to our customers. Job Description: Greet guests at the front desk Handle registration and billing transactions Arrange and organise consultation...8000 - 13000 SGD
...Role Overview We are looking for an experienced Customer Experience Designer to lead the design of intuitive, effective and visually polished digital products. You will work closely with clients to understand their business needs and translate complex workflows into clear...2400 - 4000 SGD
...Enjoy? Forget boring routines. Every day brings new people, new experiences, and new opportunities to challenge yourself. What You'll Do... ...exciting events and campaigns • Deliver memorable one-to-one customer experiences • Learn sales, communication, and leadership...5000 - 6500 SGD
...The Customer Service Manager & Customer Experience Lead is responsible for leading the Customer Service team to deliver exceptional customer experiences across... ...Customer Experience Leadership Develop and execute customer experience strategies that enhance customer satisfaction...5000 - 6000 SGD
...Position Summary Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor. Drives result by developing and executing short term action plans and long-term strategies. Leads brand initiatives to create an...7000 - 8500 SGD
...To lead the Global Customer Experience transformation agenda by digitizing, simplifying, and improving the end-to-end customer journey across digital, self-service, and frontline touchpoints. The role will focus on creating seamless, transparent, and personalized customer...- ...number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances. Join...
1700 - 1800 SGD
...Role We are looking for a Customer Experience Ambassador who combines strong relationship-building skills with operational excellence. This role is ideal for someone with prior leadership or sales experience in the education sector, and who thrives in a customer-facing,...2400 - 4000 SGD
...for your first job where you can meet people, gain real-world experience, and actually enjoy what you do? Join a fast-paced team where... ...Doing Represent brands at events and campaigns Connect with customers and create memorable experiences Develop communication,...3500 - 4500 SGD
...Put your understanding of human behaviour into practice by helping brands communicate their message, connect with customers and create meaningful experiences. We are a sales and marketing company representing established brands through events and direct customer engagement...3000 - 4500 SGD
...engagement Handle parent queries with professionalism, empathy, and solution-oriented communication Ensure a seamless and high-quality experience throughout the parent journey Maintain accurate tracking of leads, engagement activities, and enrolment progress Collaborate...4500 - 7000 SGD
...Job Responsibilities: Develop and implement customer experience strategies Enhance the overall customer journey in the service department Manage customer feedback, data and drive continuous improvement using manufacturer’s customer service tool Resolve customer...3900 - 5900 SGD
...things out, that’s okay. Every successful career starts somewhere. What You’ll Experience Meet new people through exciting marketing campaigns Help brands connect with the right customers Build confidence through real conversations Learn from experienced sales...800 SGD
...carrying out various business development and customer relationship related initiatives across... ...be working closely with the CEO and the Executive Director and will interface with key... ...on the front lines of the customer experience, serving as an “Official Host” of a few...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Executive. Be the first to apply!
