Customer Service Officer (Contact Centre)
2000 - 2700 SGDFull-time
AGAPE CP HOLDINGS PTE. LTD.
• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.
• Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.
• Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
• Enter details of all the interactions accurately in the designated interaction management system.
• Maintain good soft skills throughout their interactions with Ptcp or MoP.
• Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.
Requirements
- 5.5 days work week
- Good communication skills in English
- Proficiency in other languages/dialects may be required depending on programme requirements
- Proficient in Microsoft Office applications
- Ability to handle difficult interactions in a professional manner
- Experience with appointment bookings and handling web-based chat or messaging platforms
- Possess Higher NITEC / Diploma / Degree
- At least 2 years of relevant working experience in contact centre, customer support and customer service functions
Vacancy posted 11 days ago
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