Business Analyst
4000 - 5200 SGDTemporary
REVUP PROSERVICES PTE. LTD.
Details:
1 Year Contract
Duties:
- Provided application support by managing incidents, service requests, and problem tickets in line with SLA requirements and escalation protocols.
- Performed incident analysis, impact assessment, prioritization, and root cause investigations to identify resolutions and prevent recurring issues.
- Monitored system performance, application logs, interfaces, and batch jobs to ensure operational stability and timely issue detection.
- Executed SQL queries to support troubleshooting, data validation, reconciliation, operational reporting, and transaction analysis.
- Utilized ServiceNow and Jira to track incidents, manage resolution progress, and support batch processing activities including reruns and reconciliations.
- Acted as the key point of contact for application workflows, system integrations, APIs, middleware, and external system dependencies.
- Worked closely with development, infrastructure, cloud, and vendor teams to resolve technical issues and enhance system performance.
- Assisted in application release, deployment, and change management activities, including post-release validation and smoke testing.
- Managed system configurations and user access administration while ensuring adherence to security, audit, and compliance standards.
- Prepared and maintained SOPs, runbooks, and knowledge base documentation, while driving continuous improvement and automation initiatives.
Requirements:
- Education in Computer Science, Information Technology, Engineering, or equivalent.
- Minimum 2–5 years of related working experience
Interested Applicants, please click Apply Now
Chow Zi Qing
R2199258
RevUp Proservices Pte Ltd
EA.24C2366
Vacancy posted 10 days ago
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