Customer Support Specialist

Job Location: Singapore-Kallang

Sound made by Sennheiser – For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as

Customer Support Specialist

Maximize sales potential across assigned accounts through exceptional customer service, demonstrated by strong product knowledge — including the ability to identify missing or incorrect components/cables and recommend appropriate products on quotations, customer POs, and orders
Process orders accurately and efficiently through the system to shipping, applying correct prices and discounts with proper approvals, while maintaining organized customer files and ensuring database accuracy
Deliver effective communication via telephone, email, and chat with a focus on highest-level customer service; provide clear, concise troubleshooting guidance and diplomatically respond to inquiries, concerns, and complaints
Assist and escalate end users with self-help tools (FAQs, how-to guides, webshop, repair portal) and contribute to developing self-help content
Support web sales order placement and service global key accounts with special requirements
Increase sales through appropriate upselling and cross-selling opportunities
Stay current on product information and updates through available resources
Analyze customer accounts and promptly make necessary corrections or modifications
Provide repair service customer support and complaint handling, working closely with the APAC Customer/Technical Support team to resolve issues (including through company-approved platforms) in a timely and satisfactory manner
Train new Customer/Technical Support Specialists as requested and assist colleagues as needed
Support achievement of relevant KPI targets

Sounds good? Join us as

Customer Support Specialist

Maximize sales potential across assigned accounts through exceptional customer service, demonstrated by strong product knowledge — including the ability to identify missing or incorrect components/cables and recommend appropriate products on quotations, customer POs, and orders
Process orders accurately and efficiently through the system to shipping, applying correct prices and discounts with proper approvals, while maintaining organized customer files and ensuring database accuracy
Deliver effective communication via telephone, email, and chat with a focus on highest-level customer service; provide clear, concise troubleshooting guidance and diplomatically respond to inquiries, concerns, and complaints
Assist and escalate end users with self-help tools (FAQs, how-to guides, webshop, repair portal) and contribute to developing self-help content
Support web sales order placement and service global key accounts with special requirements
Increase sales through appropriate upselling and cross-selling opportunities
Stay current on product information and updates through available resources
Analyze customer accounts and promptly make necessary corrections or modifications
Provide repair service customer support and complaint handling, working closely with the APAC Customer/Technical Support team to resolve issues (including through company-approved platforms) in a timely and satisfactory manner
Train new Customer/Technical Support Specialists as requested and assist colleagues as needed
Support achievement of relevant KPI targets

What You Can Expect From Us

Inspiring Work Environment: Become a part of our international family business, where a modern and dynamic work atmosphere awaits you. At Sennheiser, people and their mindset are at the heart of everything we do - they are our most valuable asset.
Flexible Working Models: We offer flexible working hours and mobile work options to help you balance your professional and personal life.
International Collaboration: Look forward to working in a global team collaboration and contributing to exciting projects that shape the future of audio.

The audio world is diverse — from concerts and lecture halls to streaming platforms, meeting spaces, and studio recordings. So are we at Sennheiser. We welcome applicants from all backgrounds, regardless of gender identity, national origin, sexual orientation, ethnicity, religion, disability, or age.

Do you want to join the team? Apply now.

Please only use our online application form for applications.

Do you have any questions?

Please feel free to contact us at jobs@sennheiser.com.

Further Information

Recruiter: Sam Tham

E-Mail Recruiter: ***email_hidden***

Legal Entity: Sennheiser Electronic Asia Pte. Ltd.