Average salary: SG$5,635 /monthly
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3200 - 4200 SGD
...Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels Conducts regular transaction... ...senior leadership, peers, staff, customers and other stakeholders. Good knowledge of Contact Centre Management tools and technology....5000 - 7000 SGD
...• Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. • Drive Employee Engagement... ...design and implementation of change requests which impact the contact centre. • Ensure effective and consistent communication throughout...5800 - 6500 SGD
...Your new company A logistics firm is looking for a Contact Centre Manager (BPO) Your new role Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. Drive Employee Engagement to help our employees feel connected...4000 - 4800 SGD
...transaction one of the largest insurance deals in Southeast Asia. Contact Centre Operations consist of Customer Service Hall manned by... ...customers Perform any other duties or projects assigned by Manager / Team Leads Key Responsibilities Attend to outbound calls...2000 - 3500 SGD
...with the business. Job Summary Join our dynamic team as a Contact Centre Specialist, where you will play a key role in delivering... ...insurance enquiries, source competitive quotations from insurers, manage policy renewals, and ensure a smooth end-to-end client experience...2500 - 3500 SGD
...all the interactions accurately in the designated interaction management system. - Maintain good soft skills throughout their interactions... ...skills in English and Mandarin - 2 years of mandatory contact centre experience - Proficiency in other languages/dialects may be...2600 - 3300 SGD
...A dual-role professional responsible for managing and motivating a team of agents while also developing and delivering training programs... ...Key Responsibilities Lead, motivate, and coach a team of contact centre agents to achieve key performance indicators (KPIs) and...6800 - 7000 SGD
...Our client, a well-established MNC is seeking for a Customer Care Manager / Call Centre Manager / Contact Centre Manager - MNC - $ 7,000.00 + AWS + bonuses / Office hour Min a Degree in Customer Service Relation/ Hospitality / Tourism or relevant At least 5 years experience...4500 - 5000 SGD
...experienced Quality Assurance Lead to drive service excellence within a contact centre environment. This role is responsible for designing and... ...quality improvement initiatives and reward programmes Manage and review customer satisfaction surveys, including post-call survey...- ...customer focus. Job Description Oversee the operations of the contact centre to ensure efficiency and high-quality service delivery.... ...metrics and drive continuous improvement initiatives. Lead and manage a team to achieve operational goals and objectives. Collaborate...
5500 - 6500 SGD
...The Job: Managing a call centre with Headcount between 45 to 50 Call centre environment Answer enquiries and provide mentorship to juniors Experienced in BPO Setting The Requirements: Min Degree with min 5-8 years of relevant working experience Working hours...- ...from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at ****@*****.***....
2800 - 3300 SGD
...ensuring that any existing confusion is clarified. Ensure first contact resolution and effective follow-up with service partners and... ...duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the...- ...Stakeholder Engagement Serve as a primary technical point of contact for client teams in day-to-day delivery interactions Lead or co... ...clear, accessible language appropriate for business stakeholders Manage client expectations proactively, surface risks early, and propose...
10 SGD
...Schedule the appointments. Input and update patient information in the CRM system. Assists in clinic operations duties in the call centre such as emails/referrals etc if needed. Requirements ~ Minimum A/Nitec or Dip in any field If interested, please send...3000 - 5000 SGD
...appropriate. Document all customer interactions in the case management system to ensure traceability and compliance. Collaborate... ...experience (minimum 1 year) is an advantage, preferably in a contact centre or financial services environment. Fresh graduates with a strong...3500 - 4200 SGD
...excellent service to our partner brands by performing these tasks: Manages team members in the day-to-day performance of work, provides... ...Preferably with 3 years of relevant experience in handling contact centre cases in a call centre or service industry environment. Proven...2600 - 4000 SGD
...accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational... ...the information posted in the Contact Centre’s knowledge management system. · Keeps abreast with current issues in the banking...2200 - 2400 SGD
...clearly in spoken English to support effective customer interactions Use basic computer skills including MS Office and data entry to manage customer information Demonstrate patience and empathy to handle diverse caller needs and maintain positive interactions Maintain...- ...a physical concierge via an expanded network of Service Centres; and c) a national contact centre. Our aim is to transform the current citizen experience... ...of Responsibilities] 1. Operations & Service Delivery Management Ensure the contact centre meets performance KPIs...
2100 - 2500 SGD
...Job Description ~ Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging) ~ Manage protocols (such as fire & emergency messages) ~ Liaise with other department enquiries and requests ~ Manage customers’ feedback ~ Make accurate...2600 - 4000 SGD
...Responsibility: ~ Call centre environment and handle customer calls. Inbound call handling for Bank's Accounts servicing, campaigns... ...within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational...2600 - 4000 SGD
...accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational... ...the information posted in the Contact Centre’s knowledge management system. · Keeps abreast with current issues in the banking...3500 - 3800 SGD
...clarifications, and rejections relating to digital banking forms Handle inbound calls from internal stakeholders such as Relationship Managers (RMs), Assistant Relationship Managers, and Branches Adhere to internal procedures and service standards at all times Maintain...3500 - 4500 SGD
...Centre Manager Multiple Locations Across Singapore | Established Music Education Group Our client, a well-established music education... ...every application, but only shortlisted candidates will be contacted. Thank you for considering this opportunity! CanWorkOne.SG Employment...3500 - 3800 SGD
...escalations, and issue resolutions. Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation... ...: ~ Minimum diploma with supervisory experience in call centre environment Ally The Outsourcing Team Recruit Express...3000 - 5000 SGD
...looking for a dynamic leader to drive our centre's growth and educational excellence.... ...Responsibilities: Operational & Educational Management: Handle walk-in enquiries and convert... .... Serve as the primary point of contact for parent and student enquiries regarding...4000 - 4500 SGD
...We are hiring a hands-on Centre Manager for a growing student care centre in Katong. This role is responsible for overseeing daily centre... ...professional, and child-centred team culture • Act as a key point of contact for parents and handle feedback or concerns professionally •...2100 - 2500 SGD
Job Responsibilities Handle customer enquiries via phone, email, live chat, and messaging platforms Provide accurate information and support for general patient-related enquiries Handle and follow up on customer feedback professionally Liaise with internal departments...4000 - 7000 SGD
...Team management - Consultant experience needed for managerial roles otherwise beauty industry experience - Excellent customer service and communication to handle customer enquiries - Provide professional consultation & advice customers on suitable beauty products & treatments...