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5000 - 7000 SGD
...• Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. • Drive Employee Engagement... ...design and implementation of change requests which impact the contact centre. • Ensure effective and consistent communication throughout...5800 - 6500 SGD
...Your new company A logistics firm is looking for a Contact Centre Manager (BPO) Your new role Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. Drive Employee Engagement to help our employees feel connected...2500 - 3500 SGD
...all the interactions accurately in the designated interaction management system. - Maintain good soft skills throughout their interactions... ...: - Good communication skills in English - 2 years of contact centre experience - Proficiency in other languages/dialects may be...6800 - 7000 SGD
...Our client, a well-established MNC is seeking for a Customer Care Manager / Call Centre Manager / Contact Centre Manager - MNC - $ 7,000.00 + AWS + bonuses / Office hour Min a Degree in Customer Service Relation/ Hospitality / Tourism or relevant At least 5 years experience...2000 - 3500 SGD
...insurance policies. Job Summary You will support clients by managing their insurance needs, coordinating with insurers to obtain... ...experience Manage insurance renewal processes by proactively contacting clients and coordinating with insurers to maintain continuous coverage...1900 - 2500 SGD
Duties: ~ Answer emails from external clients ~ Reply email enquiries in relation to employment benefit, claims referral and other administration Working hours: Mon-Fri office hours Requirements: - Min Dip in any field of study Janeve wa.me/6588183965 ...- ...customer focus. Job Description Oversee the operations of the contact centre to ensure efficiency and high-quality service delivery.... ...metrics and drive continuous improvement initiatives. Lead and manage a team to achieve operational goals and objectives. Collaborate...
4200 - 5500 SGD
...review the work of Business Analysts, ensuring quality, consistency, and capability uplift within the team. Collaborate closely with management to shape analytics roadmaps and contribute to continuous improvement initiatives that enhance operational excellence and the Quality...- ...transaction one of the largest insurance deals in Southeast Asia. Contact Centre Operations consist of Customer Service Hall manned by... ...customers Perform any other duties or projects assigned by Manager / Team Leads Key Responsibilities Attend to outbound...
- ...Stakeholder Engagement Serve as a primary technical point of contact for client teams in day-to-day delivery interactions Lead or co... ...clear, accessible language appropriate for business stakeholders Manage client expectations proactively, surface risks early, and propose...
5500 - 6500 SGD
...The Job: Managing a call centre with Headcount between 45 to 50 Call centre environment Answer enquiries and provide mentorship to juniors Experienced in BPO Setting The Requirements: Min Degree with min 5-8 years of relevant working experience Working hours...10 SGD
...Schedule the appointments. Input and update patient information in the CRM system. Assists in clinic operations duties in the call centre such as emails/referrals etc if needed. Requirements ~ Minimum A/Nitec or Dip in any field If interested, please send...- ...logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics... ...design and implementation of change requests which impact the contact centre. Ensure effective and consistent communication throughout...
2600 - 4000 SGD
...Responsibility: ~ Call centre environment and handle customer calls. Inbound call handling for Bank's Accounts servicing, campaigns... ...within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational...2800 - 3300 SGD
...ensuring that any existing confusion is clarified. Ensure first contact resolution and effective follow-up with service partners and... ...duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the...- ...from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at ****@*****.***....
3500 - 4200 SGD
...excellent service to our partner brands by performing these tasks: Manages team members in the day-to-day performance of work, provides... ...Preferably with 3 years of relevant experience in handling contact centre cases in a call centre or service industry environment. Proven...13 SGD
...Period: 5 days' week Working Hours: 9am to 6pm. What You'll Be Doing Responding to member enquiries via email under our managed Healthcare solutions. Providing excellent customer service in a professional and timely manner. Performing data entry tasks as...2200 - 2400 SGD
...clearly in spoken English to support effective customer interactions Use basic computer skills including MS Office and data entry to manage customer information Demonstrate patience and empathy to handle diverse caller needs and maintain positive interactions Maintain...2600 - 4000 SGD
...accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational... ...the information posted in the Contact Centre’s knowledge management system. · Keeps abreast with current issues in the banking...2400 - 2500 SGD
...Contact Centre Executive ( Health Care related ) Your duties shall include, but not be limited to the following: 1. Appointment Management: Arrange and make appointments in line with clinic protocols via BM designated communication sources: Telephone calls, Whatsapp...3500 - 3800 SGD
...clarifications, and rejections relating to digital banking forms Handle inbound calls from internal stakeholders such as Relationship Managers (RMs), Assistant Relationship Managers, and Branches Adhere to internal procedures and service standards at all times Maintain...3500 - 3800 SGD
...escalations, and issue resolutions. Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation... ...: ~ Minimum diploma with supervisory experience in call centre environment Ally The Outsourcing Team Recruit Express...4500 - 7000 SGD
...recording from various systems and details from Customer Relationship Management system (CRM). Performs Day-2 checks on customer requests... ...reports on a regular basis based on checks performed, for Contact Centre Management reviews. Uses quality monitoring data to track...3500 - 4000 SGD
...The Centre Manager will oversee and supervise the day to day operations for the Senior Care Centre. These programmes have to take into consideration... ...to door service and service delivery of staff. Initiate contact with various NGOs, corporations and schools to provide...4000 - 4500 SGD
...The moment a guest makes an enquiry to the Call Centre, they will be in for a surprise. As a Call Centre Manager, you’ll deliver exceptional service to guests through... ..., ensuring that guests feel welcome when they contact the hotel. Handle and deliver all messages in a...9000 - 17000 SGD
...delivery-focused leader to take end-to-end ownership of our CRM, Customer Communication Platforms, Contact Centre, and Marketing Technology ecosystems. As Technology Delivery Manager, you will lead the delivery of scalable, secure, and integrated customer technology solutions...3000 - 3800 SGD
...programmes or competitions, or community events for customer engagement Maintain customer relationships and act as parents’ advocate and manage relationships with them Plan lead generation events with key partners like Parent Sharing Sessions, trial classes and make sure...2800 - 5000 SGD
...Operations & Customer Service Oversee daily centre operations, including client registration... .... Administration & Compliance Manage centre inventory and assist in staff... ...Ying (Reg. No.: R22110702) We regret that only shortlisted candidates will be contacted....2600 - 2900 SGD
...Benefits Fully remote – work from anywhere Full-time position with flexible part-time hours (12–20 hours per week from Monday - Friday... .... A Singapore holding company, is hiring a Corporate Services Manager to support its regional growth. Key Responsibilities Legal...