Average salary: SG$2,821 /monthly
More statsSearch Results: 35,393 vacancies
2000 - 2800 SGD
...and valued.
Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.... ...Preferably with Customer Service experience
Proficiency with Microsoft Office including Excel, Word and Outlook.
A target-driven attitude...
2200 - 2600 SGD
...escalations of requests and adequate technical support where necessary.
Ensure daily and monthly KPIs are met and exceeded.
Be the key contact for all members of public using the phone as your main communication tool, apart from emails and live chats.
Manage all incoming...
...complete customer engagement experience through its omni-channel contact centre (outbound calls, online chat, social, inbound and others). The... ...(value added services fulfilment team, counsellors and office managers) in managing telephone, online chat and social media enquiries...
6000 - 8500 SGD
...Provide leadership and regular coaching to Team Leaders and Agents.
Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
Work closely with HR to ensure fast, effective...
3500 - 5000 SGD
...Inculcate service quality mindset amongst the Customer Service Officers (CSO)
Incorporate the survey script and conduct customer... ...actions in the event non-conformities are identified.
Work with Contact Centre Manager (CCM), Trainer and Team Leaders on quality initiatives...
2500 - 3200 SGD
...time
What You’ll Need:
Minimum 2 years of experience in contact centre or similar environment
Possess excellent interpersonal, communication... ...initiative to respond to customer’s needs with a commitment towards service excellence
Proficient in MS Office applications...
4500 - 7000 SGD
...implementation of digital solutions to provide convenience to customers
What You'll Need:
At least 5 years of experience in contact centre or similar environment
At least 3 years of managerial or supervisory experience
Good people management skills and able to work...
3000 - 4500 SGD
What You'll Do:
Monitor social media channel for customer inquiries and ensure prompt and professional response.
Handle inbound and outbound calls, addressing customer inquiries and concerns in a professional and timely manner
Meeting customers face-to-face to provide...
...renowned Private Bank with global footprints.
about the job
First contact for regional clients regarding the bank's digital platform... ...banking experience
~ Prior experience in client service or call centre
~ Good understanding of banking and financial products
To...
3000 - 3600 SGD
...with Both Alexandra and Maple Tree Business Centre
Shift Timing:
5 working days, 1... ...work towards process optimization to ensure Contact Centre work with efficiency in the providing... ...to WFM
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to work in...
2600 - 4000 SGD
...Although preferred, previous experience in Call Centre, a financial services or Fraud setting is... ...· Proficient in PC skills including MS Office applications.
· Ability to work on... ...including weekends and Public Holidays to support 24x7 Contact Centre service operations....
4500 - 6800 SGD
...• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
• Work closely with HR to ensure fast, effective...
4000 - 5000 SGD
...As the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving...
2600 - 3500 SGD
Job Description:
Handle web-chat queries and inbound calls.
Respond to customer emails.
Update and record customer information in CRM.
Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints.
Communicate effectively...
3000 - 3800 SGD
...good closure
Perform any other duties that may be assigned by the supervisor
Requirements
~2-4 years of experience in a call centre environment and/or insurance industry is preferred
~ Passion for service, and the right aptitude and attitude to deliver excellent service...
3000 - 5000 SGD
...Job Responsibilities:
Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.
Ensure validity of each case escalated prior to escalating out to Fraud Support Team, Business Unit, Servicing Units...
3000 - 3100 SGD
...customer service or consultancy experience is a plus.
• Independent and self-motivated to achieve monthly KPIs
• Proficient in MS Office
• Singaporean only
Others;
• Working hours: Monday to Friday, 9.00am to 6.00pm
• Basic Salary: $3000, Monthly Incentive: Up to...
3500 - 4500 SGD
...seeking a passionate Digital Client Success Program Manager is who responsible for overseeing the day-to-day operations of a BPO contact centre, ensuring exceptional client service delivery, and driving team performance. This role involves managing a team of customer service...
2500 - 4000 SGD
...As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:
Job Responsibilities...
1800 - 3500 SGD
...Senior / Customer Service Associate, Group Contact Centre
As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and...
