Average salary: SG$3,376 /monthly
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5000 - 7000 SGD
...skills and knowledge are developed effectively. • Contribute to the design and implementation of change requests which impact the contact centre. • Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance...2800 - 3600 SGD
...Oversee the day-to-day contact centre operations and maintenance to ensure Service Level as well as relevant Key Performance Indicators are met. Manage resource planning, forecasting and scheduling to drive optimum productivity and utilization. Analyze data and prepare...2000 - 3500 SGD
...issuance of quotations and insurance policies, ensuring seamless client experience Manage insurance renewal processes by proactively contacting clients and coordinating with insurers to maintain continuous coverage Participate in marketing and business development...1900 - 2500 SGD
Duties: ~ Answer emails from external clients ~ Reply email enquiries in relation to employment benefit, claims referral and other administration Working hours: Mon-Fri office hours Requirements: - Min Dip in any field of study Janeve wa.me/6588183965 ...4200 - 5500 SGD
Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable...4000 - 5000 SGD
...Post Graduate Diploma, Professional Degree in any field. Preferable with 3 years of working experience in a training role within a contact centre or similar customer service setting, thorough understanding of government policies and procedures relevant to the contact...4500 - 7300 SGD
...Job Summary: We are seeking a seasoned and results-oriented Contact Centre Project Manager to spearhead the implementation and optimization of our contact centre projects. The successful candidate will bring a wealth of experience in contact centre operations, project management...3000 - 4500 SGD
...We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play...- ...insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia. Contact Centre Operations consist of Customer Service Hall manned by receptionists and Customer Service Executives (CSEs) who serve all walk...
4500 - 7000 SGD
...calibrations sessions and dialogues. Collate, prepare and analyze statistical reports on a regular basis based on checks performed, for Contact Centre Management reviews. Uses quality monitoring data to track performance at the team and individual level. Requirements:...- ...committed to delivering high-quality services and maintaining a strong customer focus. Job Description Oversee the operations of the contact centre to ensure efficiency and high-quality service delivery. Develop and implement strategies to enhance customer satisfaction...
2500 - 2800 SGD
Salary: up to $2800 Duration: 1 year Working Days & Hours: Mon-Fri Office Hours Location: Bukit Merah Job Description: • Collation of course nominations • Process training applications • Confirmation of training details • Raise payment request for the payment...2800 - 3500 SGD
...Responsibilities: Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, ensuring prompt and professional service delivery. Manage spare parts forecasting, procurement coordination, and usage tracking...2800 - 3300 SGD
...strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service...3200 - 4000 SGD
Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 784,000 ...9000 - 17000 SGD
...looking for a technically grounded and delivery-focused leader to take end-to-end ownership of our CRM, Customer Communication Platforms, Contact Centre, and Marketing Technology ecosystems. As Technology Delivery Manager, you will lead the delivery of scalable, secure, and...6800 - 7000 SGD
...Our client, a well-established MNC is seeking for a Customer Care Manager / Call Centre Manager / Contact Centre Manager - MNC - $ 7,000.00 + AWS + bonuses / Office hour Min a Degree in Customer Service Relation/ Hospitality / Tourism or relevant At least 5 years experience...2600 SGD
...confidentiality of customer and company data. Key Requirements: Minimum GCE ‘N’ Level qualifications. Preferably 1-year of contact centre experience. Good telephone etiquette and customer service skills. Positive mindset with a “CAN-DO” attitude and passion...9000 - 11000 SGD
Your new company Be a part of a top financial institute, engaging with exciting new technologies. Your new role a. Implement Windows-based infrastructure projects within their established practice to ensure service delivery and support to meet the intended availability...- ...Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for a range of... ...voice, email, chat, and digital channels Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured...
13 SGD
About The Opportunity We are a team of customer-centric people believing that experience is everything. We offer the opportunity to drive impact and purpose in creating positive customer experiences in a setting that is geared to improve patient/customer experience and outcome...- ...from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at ****@*****.***....
1000 - 1500 SGD
...Job Responsibilities:- · Deliver contact lens to retail shops and Shopping Malls. · Ensure that contact lens is delivered accurately and on time. Job Requirements:- · Able to speak and write simple English . Walkers will be accessible by MRT and Bus . Able to...3500 - 3800 SGD
...of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions. Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG...2200 - 2400 SGD
Job Summary You will handle incoming and outgoing calls professionally to provide accurate information and resolve customer queries. You will update customer records, assist with administrative tasks, and support the team in achieving service and satisfaction goals. Responsibilities...3500 - 3800 SGD
Key Responsibilities Handle customer enquiries and issues (internal and external) via phone and email, providing accurate and complete information Ensure proper follow-up and resolution of cases within established Service Level Agreements (SLAs) Coordinate with internal...2400 - 2500 SGD
...Contact Centre Executive ( Health Care related ) Your duties shall include, but not be limited to the following: 1. Appointment Management: Arrange and make appointments in line with clinic protocols via BM designated communication sources: Telephone calls, Whatsapp...- ...We are seeking a motivated fresh graduate or entry-level professional to support the implementation of Amazon Connect cloud-based contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy scalable contact...
5500 - 6500 SGD
The Job: Managing a call centre with Headcount between 45 to 50 Call centre environment Answer enquiries and provide mentorship to juniors Experienced in BPO Setting The Requirements: Min Degree with min 5-8 years of relevant working experience Working hours...2200 - 3400 SGD
...achieve this, we seek driven individuals with integrity to join us. About the Role: Join our Call Centre team to be the first point of contact for our organization. You will be responsible for professionally handling a high volume of inbound and outbound calls. Key...