Average salary: SG$3,376 /monthly
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2800 - 4000 SGD
...Our client is an established local bank, they are looking to hire a customer service officer to join their contact center. • Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective...2500 - 2800 SGD
...500 - $2,800 + AWS + VB We are seeking a proactive and customer-focused individual to lead and manage daily operations within our contact centre. The ideal candidate will ensure exceptional service delivery across all customer touchpoints, resolve escalated issues, and drive...2000 - 3300 SGD
Responsibilities: ~ Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests...4000 - 5500 SGD
...Post Graduate Diploma, Professional Degree in any field. Preferable with 3 years of working experience in a training role within a contact centre or similar customer service setting, thorough understanding of government policies and procedures relevant to the contact...- ...clients and within our teams. Real Growth Opportunities As we expand our services, we welcome individuals who want to take ownership of their work and grow with us. Useful Links ~ Newsroom Helpdesk Having trouble? Contact us for access....
3500 - 5000 SGD
...developing regular (e.g. daily, weekly, monthly) and effective reports, dashboards and presentations on KPIs and other metrics related to contact center operations (inbound/outbound) Educate internal/external users appropriate use of analytics and business intelligence...5000 - 10000 SGD
...Core Experience Minimum 7–10 years of contact centre operations experience Prior experience managing 24/7 operations Exposure to government, public-sector, or regulated environments preferred Hands-on experience in: SLA and KPI management Incident and escalation...3000 - 3600 SGD
...Role Summary As the Customer Contact Parts (CCP), you will be the primary point of contact for all customer inquiries related to parts and repairs. Your role is critical in ensuring a seamless customer experience, supporting both commercial and technical needs, and driving...- ...Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for a range of... ...voice, email, chat, and digital channels Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured...
5000 - 5800 SGD
...the skills and knowledge are developed effectively. Contribute to the design and implementation of change requests which impact the contact centre. Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to...7500 - 10000 SGD
Job Description 1. Market Research - Conduct in-depth research on blockchain technology and related sectors. Analyze technical trends, new developments, and regulatory changes affecting the blockchain space. 2. Investment Analysis- Develop and maintain financial models...7000 - 9500 SGD
Responsibilities · Design, code, test, and debug software applications. · Collaborate with cross-functional teams including designers, product managers, and other developers. · Write clean, scalable, and efficient code following best practices. · Participate in code...- Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed...
2200 - 2400 SGD
Responsibilities - Answer incoming calls and make outbound calls in a professional manner. - Provide accurate information and escalate queries when necessary. - Update customer information and maintain proper records. - Support the team in meeting service and satisfaction...4500 - 5500 SGD
Paya Lebar Mon to Fri, 8.30am to 6pm Responsibilities Lead the strategic design and operationalisation of the live chat service channel integrating WhatsApp with human agent support Conduct comprehensive analysis of current customer service enquiry management operations...2600 - 3000 SGD
...or emails within stipulated timeframe. Provide continuous feedback on workflow and productivity improvements. Contribute to the Contact Centre in achieving its service targets. Ensure all requests or investigations are completed appropriately. Ensure follow up...3500 - 4500 SGD
...must possess at least a Diploma, Bachelor’s Degree, Professional Degree Preferably with 3 years of relevant experience in handling contact centre cases in a call centre or service industry environment. Proven experience in managing teams, including monitoring...3000 - 3800 SGD
...insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia. Contact Centre Operations consist of Customer Service Hall manned by receptionists and Customer Service Executives (CSEs) who serve all walk...- ...The Quality Assurance Manager is responsible for overseeing the quality assurance program within our contact centre including both onshore and offshore teams. This role involves developing implementing and managing quality assurance strategies and processes to ensure that...
3300 - 4500 SGD
...Candidate must possess at least a GCE ‘A’ level/ Diploma in any field. At least two (2) years of relevant working experience in handling contact centre cases in a call centre or service industry environment. Good knowledge of MS Excel and PowerPoint with knowledge on basic...9000 - 16000 SGD
...looking for a technically grounded and delivery-focused leader to take end-to-end ownership of our CRM, Customer Communication Platforms, Contact Centre, and Marketing Technology ecosystems. As Technology Delivery Manager, you will lead the delivery of scalable, secure, and...4000 - 5500 SGD
...received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness Uses customer service and sales skills to...3000 - 3970 SGD
...department procedures, workflows and administration. Requirement · Diploma in any field with minimum 1-2 years of work experience in contact centre. Jessica Nguyen Huynh Thanh Truc CEI Reg. No. R23113787 EA License No. 99C4599 We regret that only shortlisted...2600 - 4000 SGD
...issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness · Educates the customer about the Bank’s products...3000 - 4500 SGD
...field. Two (2) years of work experience in the retail sales or customer service in luxury /high-end goods domain or experience in contact centre/e-com related activities is required for this position. Ability to multi-task and use the information provided by customers...- ...Job Description The successful candidate will join the Customer Contact Services department and be part of the dynamic team that provides reservations support and member services to our customers. The candidate will undergo a month of training in reservations and customer...
7000 - 8000 SGD
WhatsApp: +65 90820021 (Kyler) Email: ****@*****.*** Location: Joo Seng Road (near Tai Seng MRT) Working Days: Monday - Friday Working hours : 9am -6pm Salary : $7,000-$8,000 Responsibilities: Ensure Overall Equipment Effectiveness (OEE) meets ...- ...committed to delivering high-quality services and maintaining a strong customer focus. Job Description Oversee the operations of the contact centre to ensure efficiency and high-quality service delivery. Develop and implement strategies to enhance customer satisfaction...
2200 - 3400 SGD
...achieve this, we seek driven individuals with integrity to join us. About the Role: Join our Call Centre team to be the first point of contact for our organization. You will be responsible for professionally handling a high volume of inbound and outbound calls. Key...13 SGD
About The Opportunity We are a team of customer-centric people believing that experience is everything. We offer the opportunity to drive impact and purpose in creating positive customer experiences in a setting that is geared to improve patient/customer experience and outcome...