...with internal stakeholders in all departments of the hotel and external stakeholders including guests, event contractors and suppliers.... ...standards and maintain quality assurance with support for internal audits and handling mystery shopping calls.
Participate in SCOUT,...
...groups.
Comply to brand standards including Hilton EventReady with CleanStay and maintain quality assurance with support for internal audits and handling mystery shopping calls.
Identify gaps in revenue contribution and recommend implementation of initiatives to mitigate...
...appearance and presentation are maintained at the Front Desk at all times.
· Ensure Brand standards are adhered by all staff by conducting audit
· Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly.
· Offer current knowledge on all...
...keeping a record of these incidents as well.
Security Officer working at staff entrance should do as follows:
Ensure that the external visitor is registered correctly.
Be hospitable to visitors and report any suspicions to the Management.
Conduct random bag inspections...
...Members, and owners alike.
Position Summary
The Call Centre Executive ensures that all communications relating to the hotel both external and internal are actioned efficiently in a professional and courteous manner and in line with Hilton and the hotel policies and...
...to access and accurately input information using a moderately complex computer system.
~ Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and...
...to access and accurately input information using a moderately complex computer system.
~ Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and...
...maintained showing a pleasant and courteous manner when handling calls, following the Forbes standards.
Answer all internal and external calls pertaining guest requests, hotel restaurants bookings , handle e-mails and guest communications, responding to all enquiries...
...applications for groups, meetings or events when required.
Comply to brand standards and maintain quality assurance with support for internal audits and handling mystery shopping calls.
Prepare and lead discussions in Pre-Conference Meeting, Group Resume and Banquet Event Order...
...absence of the group coordinator
Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
Maintain the professional appearance of the Front Desk with a focus on hospitality and...
...Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities and occupancy and external events, promotions, etc).
• Communicate effectively with the Front Office and Groups & Tours teams to maximize in-house and group...