Search Results: 6 vacancies
...Manager/ Duty Manager.
Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
Maintain guest history records to assist with returning guests.
Make sure all guest requests and queries are responded to promptly and effectively.
Be...
...be familiar with the different restaurant floor plans and capacity.
Ensure maximum guest recognition and accuracy using our guest history information.
Give adequate directions of the hotel from any locations.
Ensure streamline communication with the team and guests...
...briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain event and function histories to assist with returning events.
• Establish good communication with the Kitchen team, providing and communicate clear direction...
...the hotel that day
Assign daily shift tasks and ensure the tasks completion by every end of the shift
Maintain and update guest history and marketing database as required
Ensure that a detailed hand over is carried out between shifts including the volume of business...
...knowledge and skills relevant to the job.
Establish effective communication with the Kitchen team.
Maintain event and function histories to assist with future events.
Participate in menu changes and discussions with the Food & Beverage Manager and Executive Chef,...
...Ensure all communication are efficiently made in regards to enquiries, groups or daily reservations.
Update and maintain guest profile history. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us....
