Position Snapshot
Location: Singapore, Eightrium
Company: Nestlé Singapore
Permanent – Full Time
1-3 years experience in Customer Service / Supply Chain in a similar market environment or trade structure

Position Summary

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

We are looking for a Customer Facing Supply Chain Executive responsible for the end to end operations execution from order planning (within Nestle and with Customer) to product on shelf at customer outlets. The incumbent will also embed Customer Centricity mindset and behaviours (proactive, transparent, reliable, accountable, collaborative and resourceful) in the organization whilst ensuring relentless listening and understanding of Customer's business needs and requirements.

The hired candidate will mobilize the organization to drive innovative Supply Chain Solutions, creating efficiencies and accelerating growth for both Nestlé and its Customers and deliver a distinct competitive advantage relative to their key industry rivals by optimizing cost to serve and maximizing product availability.

A day in the life of a Customer Facing Supply Chain Executive...

Ensure an efficient, timely, smooth (minimize manual intervention) flow of orders is received by Nestle:

Reviewing and maintaining Product Profile with Customer and Customer to update Customer Master Data
Schedule order placement and order review parameters

2. Develop Customer Partnership Roadmaps and Drive Fresh Products Availability

Establish joint KPIs, long term joint business plans and inititiatives with customers through alignment of priorities and target with customers.
Own the Service Level metrics and drive cross-functional focus to improve performance.
Closely follow-up performance at the point of sales in collaboration with key customers, identify improvement opportunities inside and outside Nestlé to ensure cost efficiency while maintaining service level.

3. Establish Nestlé as a Partner of Choice

Relentlessly seek to understand customer's needs, requirements and ambitions in order to offer solutions, which will eventually create value for the Customer and increase Customer satisfaction.
Demonstrate the right Customer centric behaviors (proactive, transparent, accountable, collaborative, reliable and resourceful) to drive a cross-functional focus on Customer satisfaction.
Ensure Nestlé Customer Experience by delivering a Consistent, Differentiated, and Business valuable experience to Customers (what customers will perceive from Nestlé).
Organize and/or participate in customer satisfaction surveys/Top to Top meetings to gather insight on performance and drive market action plans.
Look for benchmarking opportunities with peer companies and industry bodies.

4. Drive Sustainability Agenda with Customer

Design and align an agenda for sustainability initiatives with the customer to deliver a robust and progressive ESG objective that both Nestle and the Customer can proudly share with consumers / other customers

What Will Make You Successful...

1-3 years experience in Customer Service/Supply Chain in a similar market environment or trade structure or operational experience in one of the following areas:

Physical Logistics
Demand or Supply Planning
Warehouse Management
Transportation
Physical Logistics Projects
Has knowledge in finance including costing especially distribution costing and value chain.
Has worked / been exposed to collaborative business development projects with the Trade (Retailer, Distributors etc) and Marketing / Sales.
Has acquired Commercial and/or Supply Chain experience in dealing with the Trade.
Has successfully lead projects and initiatives that require a Commercial and Supply Chain understanding and knowledge.

Position Snapshot Location: Singapore, Eightrium Company: Nestlé Singapore Permanent – Full Time 1-3 years experience in Customer Service / Supply Chain in a similar market environment or trade structure

Position Summary

Position Snapshot
Location: Singapore, Eightrium
Company: Nestlé Singapore
Permanent – Full Time
1-3 years experience in Customer Service / Supply Chain in a similar market environment or trade structure