Average salary: SG$6,412 /monthly
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- ...tracking and audit purposes. Complaints handling & complaints management support Manage assigned complaints cases and close within SLA . Investigate issues, coordinate with relevant teams/insurer partners as needed, and provide clear updates and resolutions....
3000 - 4500 SGD
...standards/International standards Be independent to ensure timely delivery of completed jobs to meet customer’s service level assurance (SLA) Perform other laboratory support functions as required in an efficient and organized manner, including additional metrology projects...3500 - 5500 SGD
...standards, and statutory requirements. They will also strategize and coordinate rectification works, ensuring timely completion within SLA/KPI requirements, while maintaining a standby vendor list for emergency response. The role requires close collaboration with owners,...2000 - 2500 SGD
...as well. 2. Choosing the suppliers that the company will deal with and maintaining the legal interaction with them. 3. Managing any SLA’s (Service Level Agreements) that maybe in place and managing any Master Agreements between the suppliers and the company. 4....7000 SGD
...operational decisions Preferred competencies and qualifications Ability to manage vendors and support service delivery within an SLA-driven environment to ensure consistent service quality Proficiency with requirements management tools such as JIRA and Confluence to...5000 - 7000 SGD
...Contribution · Ensures stability and compliance of Finance and Operations applications globally. · Reduces downtime and improves SLA adherence through timely issue resolution. · Strengthens internal capability for Finance system support and reduces dependency on vendors...2500 - 5000 SGD
...quality, reporting, and analytics to support policy-making and operational insights. Manage vendors and support service delivery in an SLA-driven environment. Qualifications / Requirements: Strong analytical, troubleshooting, and stakeholder management skills....7500 - 8500 SGD
...infrastructure. 2. Monitor the health, availability, capacity, and performance of the network infrastructure to ensure service reliability and SLA compliance. 3. Perform network provisioning, configuration, installation, migration, and decommissioning activities for...3500 - 5000 SGD
...Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time). Troubleshoot and resolve issues related to desktop applications and infrastructure....4000 - 6500 SGD
...transformation and scripting. • Have a passion for delivering zero defect codes and be responsible for ensuring the codes meet the expected SLA. • Participate in continuous integration activities and automation frameworks for testing and deployment. The ideal candidate...7000 - 12000 SGD
...work in stretch example: off-office hours support (weekends, holidays) Support and maintain all DevOps platform tools uptime to meet SLA Support DevOps pipelines issues (Build, Scan, Deploy, Run, Test) phases of DevOps Good-to-have: Technical knowledge of pipeline...3000 - 4000 SGD
...conferencing systems and collaboration tools. • Handle escalated incidents from Level 1 support teams and ensure issues are resolved within SLA targets. • Coordinate with vendors and third-party service providers for hardware repairs and support activities. • Maintain...6000 - 7000 SGD
...requested. Manage customer relationship through answering questions, resolving concerns and issues. Manage service delivery as per the SLA (Service Level Agreement) with the customers. Requirements Degree in Computer Science or Engineering or equivalent work...7500 - 9000 SGD
...processes are aligned with ITIL best practices , governance standards, and organisational policies. Monitor service performance, SLA compliance, operational KPIs, and service health, driving timely resolution of operational issues. Coordinate and facilitate Change...4000 - 6000 SGD
..., licenses and compliance. Support patching, vulnerability management and endpoint security. Coordinate with vendors and monitor SLA/service performance. Maintain IT documentation, asset records and operational reports. Support IT changes, upgrades, audits and continuous...9000 - 10000 SGD
...BAT scripting - Knowledge of Python programming language - System delivery Operational impact awareness - Ability to understand SLA / KPI and deliver items within correct time space - Ability to have vendor interaction and management skills - Any working experience...3500 - 6000 SGD
...experience or knowledge on Incident and Problem management. Health check and monitoring production system and job scheduling to ensure SLA is meet. Troubleshoot and solve production issues related to performance and reliability throughout the software stack....2800 - 3400 SGD
...high-volume inbound enquiries via ticketing systems (e.g., Zendesk/Freshdesk) Provide accurate, professional, and timely responses (SLA-driven) Escalate complex cases to relevant stakeholders within defined timelines Maintain proper documentation and logs of escalations...5000 - 6000 SGD
...collaboration and management of external vendors and implementation partners, including delivery follow-up, service quality management, SLA tracking, and issue escalation. Participate in establishing and optimizing IT service management mechanisms, including standardized...5000 - 10000 SGD
...onboarding. • Month 2: Complete at least one ****@*****.*** test or purple-team exercise. Deliver findings with ****@*****.*** owners and SLA deadlines. Ship one AI-assisted tool or workflow into ****@*****.*** use — track analyst hours saved or ****@*****.*** coverage gained, not adop...7000 - 9000 SGD
...deploy, and manage multi-vendor switches/routers; firewall management. • Security, Compliance & Incident Response: Lead RCA, ensure SLA compliance, patching, and CIS-aligned hardening. • Lifecycle & Asset Management: Upgrades, inventory, IPAM, and lifecycle documentation...3000 - 3800 SGD
...can evaluate public procurement opportunities, structure high-volume hiring frameworks, and deliver qualified candidates within strict SLA timelines. Key Responsibilities ~ Tender & GeBIZ Management: Monitor the GeBIZ portal proactively for relevant public sector recruitment...2700 - 2900 SGD
...the beginning and end of day · Prioritising work stack so all outstanding AOG and work from previous day is cleared in accordance with SLA’s · Progress chase outstanding backlogs · Print and organize picking / dispatch documents · Track returns, damages, and shortages...8000 - 9500 SGD
...Solutions Key Responsibilities: • Provide Level L2/3 IT network security operations support • Respond to incident calls and ensure the SLA to our clients is met • Perform changes to the network in-line with the organization’s Change Management processes • Ensure...8000 - 10000 SGD
...weekly/service reporting. Lead major incidents and crisis situations through to timely resolution. Ensure incidents meet agreed SLA requirements and escalate potential breaches. Coordinate multiple support teams to drive timely incident resolution. Conduct incident...2500 - 3400 SGD
...support services to end users Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary Perform desktop/...3000 - 4000 SGD
...Fulfilment & Delivery Manage full-cycle recruitment from job briefing to placement Deliver qualified candidates within agreed timelines (SLA-driven) Work closely with Account Managers / Business Development team on hiring requirements Ensure consistent pipeline of...9000 - 12000 SGD
...stakeholders and working with vendors to review the design/fix/enabling for production deployment • Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management • Coordinate recurring issues...7500 - 10000 SGD
...maintenance, and support across enterprise infrastructure and platform environments. Manage system availability, performance, capacity, SLA compliance, and technology lifecycle planning. Lead incident, problem, change, release, and configuration management based on ITIL...6000 - 7000 SGD
...that arise in day-to-day running of applications and provide timely responses and solutions within specified Service Level Agreements (SLA) parameters with business. Adhere to the guideline for Incident, Problem and Change Management. Ability to work under an Architect...