...User Access Rights & Company Onboarding
2. Acknowledge/Respond to support tickets raised by Clients or Internal Stakeholders, as per SLA
3. Analyse tickets and take up L1 Support (in the form of code fixes, config changes) for tickets of lower severity
4. Perform and record...
Remote job
...on a monthly basis and plug back loopholes in training.
Conduct refresher sessions with NH agents to keep them posted about client SLA's
Publish dashboard on weekly basis with numbers of monitoring and coaching sessions conducted and RCA.
Train new hire batches, in...
Confidential
India
2 days ago
...collaborative, able to effectively navigate organization boundaries.
The APAC End User Services Lead will be responsiblefor:
The OLA/SLA-based onsite support service withintheAPACregion
Hold a deep understanding of technologies and the current trends within your span...
Confidential
China
2 days ago