...users in troubleshooting, analyzing, and solve SAP problems (including sub systems).
- Ensures Incident handling and application support SLA and KPI are in accordance with the required standard and agreement.
-Analyze existing business processes and incidents, propose, and...
...trusted advisor to on-boarded clients, offering strategic insights and best practices in the digital asset industry.
Making sure SLA Management controls are applied and constantly reviewed, primarily against risk and compliance frameworks to ensure full compliance to...
...trusted advisor to on-boarded clients, offering strategic insights and best practices in the digital asset industry.
Making sure SLA Management controls are applied and constantly reviewed, primarily against risk and compliance frameworks to ensure full compliance to...
...required
Control of tank container modifications as required
Support for Tank Cleaning and SHEQ Activities
Supporting audit program (SLA) for approved degassing stations, repair depots and trucking suppliers
Delivering spot checks with approved suppliers
Support in...
.... Interface with on-site maintenance personnel, provide 3nd level supports where needed in order to meet the Service Level Agreements (SLA).
Frequently interact with customers and coordinate with Airlines and Airport Authorities at airports regarding technical requirements...
5500 SGD
...policies.
2. Liaison with counterparty for custodian details and set dates for completion of transfers. Ensure all tasks are completed and SLA is guaranteed.
3. Manage exceptions promptly ensuring all asset transfers are timely & accurately processed.
4. Direct liaison with;...
4500 SGD
...BAU messaging Team onsite and co-ordinate with offshore team members and Leads.
* Deliver the messaging related Services against the SLA requirements as per the contract on a daily basis.
* Resolve technical issues with help of the other members of the support team and update...
...effectiveness.
- Ensure internal systems are operationally compliant and responsible for the quality of service concerning the agreed SLA.
- Manage and maintain the relationship with vendors for CRM Technologies and the IT team.
- Project manage digital projects to...
...expert and coordinate with cross-domain and business stakeholders and users.
Work as Level 4 Support to resolve incidents within defined SLA if required.
Work with SAP/Application vendors and partners to identify and leverage emerging technologies and new functionalities...
...members' compliance in operations policies and processes.
Provide the necessary leadership/guidance to team members to achieve Contract SLA.
Lead, motivate and supervise agents to ensure that customers' requests are answered promptly, of consistent quality, and in...
...sources of support and assistance.
Ensure level of service agreed with the business is achieved and reported on, as well as agreed SLA's on ad-hoc projects and initiatives, collaborating with the other Enterprise IT Departments.
Represent the IT Service Delivery team...
...Excellent administration/support skills
~ Experience with day-to-day tracking of various data and data analysis
~ Understanding of SLA and HR Shared Service is a plus Education and Experience
~1+ year experience with data and document management
~ Experience with...
...and objectives of the projects
• Diagnose and resolve technical issues efficiently, implementing effective solutions within the defined SLA
• Conduct root cause analysis to address underlying problems
• Utilising service desk ticketing system to log and prioritise support...
...service and support to internal and external clients daily.
Process transaction and sending of client instructions within stipulated SLA/deadline and in accordance with the procedure with high accuracy.
Serves as the primary point of contact for internal stakeholder...