Patient Service Associate (Business Office)
2500 - 3200 SGDTemporary
CRAWFURD HOSPITAL PTE. LTD.
POSITION DESCRIPTION AND RESPONSIBILITIES
Assisting in hospital admissions – outpatient, radiology, inpatient etc
Ensure all billing matters, insurance claims and payment collection are effectively and efficiently performed
Ensure that quality customer services are provided to all internal and external stakeholders
Assist in AR, credit services and bad debt management
Liaise closely with clinics, hospital’s finance department, relevant government entities and insurance companies on all BO-related matters
Assist with portering of patient around the hospital
Daily check on claims submission e.g. PMI, CPF, Govt Agencies etc.
Follow up on any claims issues encountered.
Rectify any erroneous claims rejected by the relevant parties, etc.
To perform regular audit checks on patient collections
Perform admission process, bill estimation and data entry to filing of insurance claims forms and collection of deposits
Perform cashiering and payment collections of credit card, cash, NETS and cheques from patients and alert admission executive to variances in the Cashiering Collection Report
Handle customers’ queries pertaining to admission process and services provided
Prepare and send out Consolidated Invoices for Corporate Clients.
Handle email and telephone enquiries relating to billing/payments, etc.
Any other duties as assigned from time to time by Immediate Superior.
QUALIIFCATIONS/REQUIREMENTS
- Must be willing and able to perform rotating shift work of up to 12 hours per shift (44 hours per week), including night shifts, Saturdays, Sundays, and Public Holidays, in accordance with operational requirements. Applicants who are unable to meet the above requirements need not apply.
- GCE 'O' Level or equivalent
- 1 to 2 years of relevant working experience preferably in healthcare industry
- Team player with excellent analytical, interpersonal and communication skills
- Basic knowledge of accounting would be an advantage
- Proficient in Microsoft Office applications
- Good interpersonal and communication skills
- Preferably able to communicate in Chinese due to liaising with Mandarin speaking patients
NOTE: CRAWFURD HOSPITAL IS NOT IN COLLABORATION WITH ANY EMPLOYMENT AGENCY NOR CONSULTANT FOR OUR POSITIONS OPENING.
Interested candidates, please apply with your updated resume, expected salary and notice period.
We regret that only shortlisted applicants will be notified.
Vacancy posted 1 day ago
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