Patient Service Associate Executive / Patient Service Associate (Admitting Office)
2000 - 3000 SGDTemporary
Singapore General Hospital
The Job
We are looking for self-motivated candidates whose priority is to our patients’ experience. You will be supporting the Admitting Services department in assisting the patient and/or their loved ones in the admission process.
Our services are provided through various channels – in person over-the-counter and at patient’s bedside, through phone, email and live chat. You will also have the opportunity to participate in service improvement projects and system implementations ranging from unit to national level.
Your area of responsibilities includes, but are not limited to the following:
Registering and verifying patient information, explain the estimated charges and claims to allow the patient to select the appropriate ward type, and collect deposit payment.
Coordinating the admission process from pre-admission screening to patient arriving at the assigned ward through collaborating with doctors, inpatient wards, Specialist Outpatient Clinics, Bed Management, Business Office.
Providing administrative support at day surgery centres, such as tracing surgery consent forms, posting charges for billing, scheduling follow-up appointments.
Handling general and way finding enquiries from patients and visitors
Job Requirements
NITEC/Diploma in any discipline
Good interpersonal and communication skills
Proficient in Microsoft Office applications
Able to perform 2 shifts, 5 days work week (earliest shift starts at 6:30AM with transport allowance)
Vacancy posted 9 days ago
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