Administrative Support Assistant (Full-time))
2100 - 2800 SGDFull-time
WRITERS STUDIO PTE. LTD.
Customer Service Administrator (Full-Time / Part-Time)
Company:
Writers Studio Pte. Ltd.
Location:
Singapore (Beauty World / Central areas)
Salary Range:
$1,800 – $2,400 per month
About Writers StudioWriters Studio is an elite education group founded in 2012 that provides premium English language enrichment lessons, creative writing curriculum, and oracy training. We are a friendly, enterprising organisation with a strong influence in the private English education field. We foster a balanced, nurturing, patient, and supportive environment where our team can showcase versatility, initiative, and creativity.
Job Summary
As a Customer Service Administrator, you will represent the unique identity of Writers Studio. You will greet customers, manage front-desk reception activities, and deliver essential operational and lead coordination support to maintain a warm and sincere learning environment.
Key Responsibilities:
- Client Relations & Reception: Welcome families, manage parent inquiries, handle phone calls, and maintain the reception area, student activities, and library loan records.
- Lead & Enrolment Coordination: Record incoming student leads, update administrative tracking systems, and coordinate diagnostic tests and trial lessons.
- Financial Administration: Collaborate with the accounts department to track course enrolments, issue receipts, and send out payment reminders to clients.
- Operational Team Support: Work closely with the teaching and management teams to handle peripheral duties, distribute student incentives, and ensure daily centre operations run seamlessly.
Required Qualifications:
- Education: Minimum GCE O-Level, Higher NITEC, or Diploma qualifications.
- Mindset: Open-minded, customer-service oriented, responsible, quick-thinking, and passionate about an education environment.
- Communication: Good in spoken and written English to confidently liaise with parents.
- Traits: Accountable, matured in thinking, organised, meticulous, and capable of working amicably in a collaborative team.
- Availability: Flexible schedule required to fulfil core centre operation shifts, including weekends.
Preferred Qualifications:
Prior hands-on experience in customer service, retail front-desk operations, or the local tuition/enrichment industry is a plus.
Work Schedule: Full-Time Shifts & DaysWork Week: 5 days per week, which includes 1 weekend shift (Saturdays and/or Sundays). Weekday Hours:
12:15 pm – 9:15 pm Weekend Hours:
830 am - 530 pm Location:
Bukit Timah (with occasional shifts in Kovan) Benefits and Bonus are included in the pay package.
Minimum of 1 year contract from the month of commencement
Vacancy posted 22 days ago
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