IT Assistant Service Delivery Manager
6800 - 8500 SGDFull-time
TALENTSIS PTE. LTD.
We are seeking a proactive and customer-focused Assistant Service Delivery Manager to support the delivery of high-quality services to our clients. The successful candidate will work closely with customers, internal teams, and stakeholders to ensure service commitments are met and operational issues are resolved efficiently.
Key Responsibilities
- Support the management of day-to-day service delivery operations and client engagements
- Coordinate with internal teams to ensure service levels and customer expectations are achieved
- Monitor service performance, track incidents, and follow up on issue resolution
- Assist in preparing service reports, documentation, and operational reviews
- Manage customer communications and maintain positive client relationships
- Support service improvement initiatives and process optimization activities
- Coordinate project activities and ensure timely delivery of assigned tasks
- Escalate service issues where necessary and assist in driving resolution
Requirements
- Diploma or Degree in Information Technology, Business, Engineering, or a related field
- Minimum 2 years of experience in Service Delivery, Service Management, IT Operations, Customer Support, or a related function
- Experience supporting service delivery activities and customer-facing operations
- Strong communication and stakeholder management skills
- Good organizational and coordination abilities
- Proficient in Microsoft Office applications
- Ability to work in a fast-paced environment and manage multiple priorities
Preferred Qualifications
- Experience in IT services, managed services, or infrastructure support environments
- Exposure to ITIL processes or service management frameworks
- Experience in incident management, service reporting, or operational coordination
What We Offer
- Career growth and development opportunities
- Exposure to enterprise-level service delivery operations
- Collaborative and supportive work environment
- Opportunity to work with diverse stakeholders and clients
Employment Type: Full-Time, Permanent
Location: Singapore
(EA Reg No: 20C0312)
Please email a copy of your detailed resume to View email address on mycareersfuture.gov.sg for immediate processing.
Only shortlisted candidates will be notified.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the IT Assistant Service Delivery Manager in Singapore vacancy
9500 - 19000 SGD
...Act as infrastructure solution owner in the plan, design, and delivery of IT projects/solutions. Act as infrastructure expert to work with... ...systems and laboratory system support (WMS/MES/DCS, etc.). Manage and supervise vendor performance. Requirements: Bachelor’...3000 - 5700 SGD
...IT Service Delivery Project Management Vendor Management Stakeholder Management SLA Job Scope: Manage daily IT shared services operations to ensure service delivery target, SLAs, and customer satisfaction KPIs are achieved. Oversee service desk activities...6800 - 7800 SGD
...Line of Business – Mission Software & Services Our Mission Software & Services... ...communications (C3) systems with secured IT infrastructure and managed services. We support our client’s... ...Significant Impact Seeking an experienced Assistant Service Delivery Manager to lead and...5000 - 6000 SGD
...Establish and adhere to customer support case management practices, including meeting defined SLAs... ...'s quality and direction. Work toward Service Desk or ISO related Certifications... ...and continuously seek ways to improve the delivery of customer support. Evolve critical processes...8000 - 8500 SGD
...We are seeking an experienced and results-driven Service Delivery Manager to lead and manage multiple service delivery programs within our Managed... ...leadership, stakeholder management, and a deep understanding of IT service delivery frameworks. Key Responsibilities...- ...industry is looking for an experienced and strategic Director, IT Service Delivery to lead their regional IT support organization across the... ...global technology objectives. Oversee service desk, incident management, problem management, workplace technology, and end-user...
7800 - 9000 SGD
...cause investigation, escalation management, and stakeholder communication... ...Incident, Problem, Change, Service Request, Service Catalog, Service... .... v Experiencein service delivery optimization, process standardization... ...2years of experience managing IT services in large-scale...10000 - 12000 SGD
...technology company specializing in platform deployments and IT service management, delivering innovative solutions to enterprise clients with a... ...operational excellence. Job Summary You will lead client service delivery and platform operations across multiple accounts, ensuring...7000 - 9000 SGD
...We are looking for a Service Delivery Manager with at least 15years of experience in the delivery of managed services within the contract scope... ...: (a) Physical Data Centre, Cloud, Servers &Network. (b) IT Infra Security Vulnerability management. (c) Contract Management...6000 - 8000 SGD
...our Next-Generation digital solutions and services in the new norm. If you're passionate... ...· Environmental Friendly Service Delivery Manager Work Location: Central,Singapore Job... ...in Computer Science/Engineering, Science, IT, Engineering or related field. Minimum...7000 - 8000 SGD
...Job Summary We are seeking an experienced Service Delivery Manager (SDM) to lead and oversee our Network Managed Services operations. The ideal... ...candidate will bring strong leadership skills, a solid background in IT service management, and proven experience managing both...7000 - 10000 SGD
...Key Responsibilities: Service Delivery & Operational Excellence Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications... ...in service delivery, operations, or IT service management, with at least 3 years...- ...technology solutions provider working on prominent IT and software solutions for mission... ...Lead end-to-end product and programme delivery , ensuring objectives, scope, timelines,... ...requirements are met. Develop delivery plans, manage dependencies, risks, issues, and...
4000 - 8000 SGD
...Responsibilities Lead and drive the service delivery for assigned accounts Accountable for the... ...implementation for assigned contracts Manage and communicate with key holders on daily... ...systems/computer science, Business IT or other relevant disciplines Advantageous...- ...in Southeast Asia. Job Description Service Delivery & Operations Oversee end-to-end service... ...quality and consistency Monitor and manage service performance against SLAs, KPIs, and... ...analytical abilities Experience in IT service management tools (e.g., ServiceNow...
8000 - 9500 SGD
...Delivery & Programme Management Lead end-to-end delivery of software products and digital solutions, from initiation and planning through implementation, deployment, and post go-live support. Define and manage product scope, objectives, delivery plans, milestones, dependencies...8000 - 15000 SGD
...destination to unleash your talent! Reporting to the Senior Manager, Global Service Delivery (Procurement Operations), the Manager will lead a team... ...process redesign, and system enhancements. Partner with IT, data, procurement systems, process excellence, and automation...- ...NCS is a leading AI Tech Services company. With a 15,000-strong... ...transforms technology services delivery combining AI with digital resilience... ...Service Delivery Executive/ Manager is responsible for managing day... ...resolved till closure • to assist the Program Manager to train and...
- ...NCS is a leading AI Tech Services company. With a 15,000-strong... ...transforms technology services delivery combining AI with digital resilience... ...The Service Delivery Manager (EUSS) supports the day-to-day... ...tracks service performance, and assists in planning and reporting activities...
3500 - 4500 SGD
...Key Responsibilities: Lead the planning, delivery, and maintenance of IT services including networks, servers, and security systems. Manage and carry out the implementation and support of security technologies such as CCTV systems, access control, VMS, and real-time...5000 - 10000 SGD
...of Singapore's bustling financial services sector. As a wholly-owned entity... ...continuous improvement of: * Incident Management * Problem Management * Change... ...Ensure alignment between vendor delivery and business expectations Procurement & IT Asset Governance Oversee IT...11000 - 14000 SGD
...OVERVIEW A well‑established technology services company delivering IT solutions, infrastructure support,... ...applications. Lead incident management, root cause analysis, escalations, and... ...business teams to ensure end-to-end service delivery. Drive ITSM best practices,...7000 - 8000 SGD
...Job Summary EU Holidays is seeking an Assistant IT Manager to support the company's digital transformation initiatives and business systems... ...vendors, supporting business applications, and ensuring successful delivery of digital solutions across the organization. The...11000 - 14000 SGD
...manufacturing organization with a global footprint is seeking a Service Delivery Manager (Cloud & Compute) to join its technology team in Singapore.... ..., with relevant certifications in cloud technologies, IT service management, or infrastructure platforms viewed favorably...6800 - 9500 SGD
...About the Role We are seeking an experienced Delivery Manager to lead the successful delivery of digital products and software solutions from planning through deployment and post-production support. You will work closely with project managers, engineers, designers, operations...3000 - 4500 SGD
...Customer focused * Manage customer expectations and Build strong partnership * Act as a focal point for all support related queries... ...about customer satisfaction and experience and continuous service delivery improvements * Work with customers to ensure they are leveraging...4500 - 7000 SGD
...The role serves as a key liaison between Business and IT to drive the successful delivery of product, fund and marketing initiatives, ensuring alignment... ...requirements, support effective implementation, and proactively manage delivery and operational risks. · Collaborate with cross...20000 - 25000 SGD
...territories, or industry verticals. Should be managing strategic BFSI clients o Develop... ...management for large and complex IT services deals, including solutioning, pricing, negotiations... ...revenue growth. o Collaborate with Delivery and Solution Teams: Work closely with...- ...NCS is a leading AI Tech Services company. With a 15,000-strong team across the... ...partners, NCS transforms technology services delivery combining AI with digital resilience... ...of highly motivated individuals in the IT Governance Team, managing the development and maintenance of IT...
8000 - 12000 SGD
...About Us Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology... ...their transformation journey. Job Title: SAP ERP Service Delivery Manager Job Description: SAP ERP Service Delivery Manager is...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Assistant Service Delivery Manager. Be the first to apply!
